At a Glance
- Tasks: Deliver exceptional customer service and drive sales while providing in-store piercing services.
- Company: Join the innovative and inclusive team at Monica Vinader, a leader in responsible luxury jewellery.
- Benefits: Flexible part-time hours, supportive team environment, and opportunities for personal growth.
- Other info: Join a female-founded company committed to inclusivity and community engagement.
- Why this job: Be part of a brand that values sustainability and empowers individuals through beautiful jewellery.
- Qualifications: Customer-focused attitude, excellent communication skills, and ability to thrive in a fast-paced setting.
The predicted salary is between 31500 - 38500 £ per year.
Contract: Part time
Tenant: Monica Vinader
Hours: 24
Positions open: 1
Who we are
At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible. Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry.
We are proud to have received:
- Responsible Jewellery Brand, 2026 – Country & Town House
- Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury
- Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces
With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.
We are looking for a Piercer to join us as we continue this journey and help us shape what the future of modern jewellery can and should be. We have all the makings of an iconic brand – beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.
What you’ll do
- Driving Sales and Exceptional Customer Experience
- Achieve individual sales and KPI targets through delivering exceptional service to customers
- Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
- Deliver in store services with confidence (eg: engraving, welding and aftercare)
- Supporting the Team
- Comply with Monica Vinader company policies and procedures at all times
- Follow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment
- Exceptional personal grooming and presentation
- Support the management team to deliver operational tasks (eg: stock takes, visual merchandising guidelines, stock deliveries)
What you’ll bring
- A customer first attitude and a desire to drive sales
- Excellent communication and interpersonal skills
- Prepared to go the extra mile to ensure customer expectations are achieved
- Ability to work as part of a team
- Ability to work well under pressure in a fast paced environment
- Positive, proactive and able to work to direction
To be successful at Monica Vinader, it helps if you…
- Are hands-on, solutions-focused, and entrepreneurial
- Collaborate openly with humility, honesty, and humour
- Embrace learning, teaching, and personal growth
- Stay resilient, adaptable, and self-motivated in a creative environment
- Speak up when you don’t know – and act fast to figure it out
Additional Requirements
- Ability to document your authorisation to work in the United Kingdom.
- Travel Requirements: Travel to our other Boutiques and Concessions may be required.
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
- Customer Obsessed - We put our customers at the centre of every decision and deliver thoughtful, personal experiences.
- Caring - We act with respect and empathy for people, communities, and the planet.
- Fast Paced - We move with focus and flexibility to make progress quickly and decisively.
- Exceptional - We hold ourselves to high standards and are always learning, improving, and raising the bar.
- Commercial - We make smart, data-led decisions that create long-term value for the business and our customers.
Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
Monica Vinader – Piercer in Newcastle upon Tyne employer: Eldon Square
Swarovski in Newcastle upon Tyne is an excellent employer, offering a vibrant work culture where passion for fashion and exceptional customer service are celebrated. With competitive salaries, generous staff discounts, and ample opportunities for career development, employees can thrive both personally and professionally while contributing to a renowned luxury brand.
StudySmarter Expert Advice🤫
We think this is how you could land Monica Vinader – Piercer in Newcastle upon Tyne
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Eldon Square, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Monica Vinader – Piercer in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Eldon Square that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Eldon Square will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Eldon Square and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Eldon Square
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Eldon Square, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Eldon Square!
