At a Glance
- Tasks: Support the Boutique Manager, drive sales, and coach your team to success.
- Company: Join Monica Vinader, a female-founded luxury jewellery brand committed to sustainability.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Flexible travel to other boutiques may be required.
- Why this job: Be part of a brand that empowers and redefines modern jewellery while making a positive impact.
- Qualifications: Passion for customer service, strong communication skills, and a target-driven mindset.
The predicted salary is between 24750 - 30250 £ per year.
At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people's lives by opening access to a more beautiful world.
From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.
Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received:
- Responsible Jewellery Brand, 2026 - Country & Town House
- Responsible Luxury Business of the Year, 2025 & 2026 - Positive Luxury
- Top 50 Inspiring Workplaces (UK & NI), 2024 - Inspiring Workplaces
With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.
We are looking for a Deputy Manager to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.
Where we need your help:
The Deputy Manager role is an exciting opportunity to:
- Support the Boutique / Concession Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift
- Drive sales and exceed targets through exceptional customer service and building a client business
- People management and coaching to deliver the above
- Maximise store efficiency through operations management
What you’ll do:
- Deliver sales budget at your location through driving store and team KPIs
- Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same
- Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business
- Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events
- Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training to deliver these
- Manage the team in accordance with company policy and procedures
- Drive completion of approved brand and product training programs to ensure consistent and effective styling advice and inspiration to all customers
- Execute visual merchandising guidelines to a high standard
- Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard
- Maintain an accurate stock file
- Ensure accurate payment processing and cash handling
- Ensure the appropriate processing of in-store services (including engraving, and aftercare)
What you’ll bring:
- A demonstrated passion for customer service and driving a business
- Commercially aware and target driven
- Excellent communication and interpersonal skills
- Flexible, able to adapt
- Ability to work well under pressure in a fast paced environment
To be successful at Monica Vinader, it helps if you…
- Are hands-on, solutions-focused, and entrepreneurial
- Collaborate openly with humility, honesty, and humour
- Embrace learning, teaching, and personal growth
- Stay resilient, adaptable, and self-motivated in a creative environment
- Speak up when you don’t know - and act fast to figure it out
Additional Requirements:
- Ability to document your authorisation to work in the United Kingdom.
- Flexibility to travel to our other Boutiques and Concessions will be required.
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
- Customer Obsessed: We put our customers at the centre of every decision and deliver thoughtful, personal experiences.
- Caring: We act with respect and empathy for people, communities, and the planet.
- Fast Paced: We move with focus and flexibility to make progress quickly and decisively.
- Exceptional: We hold ourselves to high standards and are always learning, improving, and raising the bar.
- Commercial: We make smart, data-led decisions that create long-term value for the business and our customers.
Monica Vinader – Deputy Manager in Newcastle upon Tyne employer: Eldon Square
Swarovski in Newcastle upon Tyne is an excellent employer, offering a vibrant work culture where passion for fashion and exceptional customer service are celebrated. With competitive salaries, generous staff discounts, and ample opportunities for career development, employees can thrive both personally and professionally while contributing to a renowned luxury brand.
