Role: Customer Experience Advisor
Contract: Part-time
Tenant: Jewells, Eldon Square
Positions open: 1
At Jewells , jewellery is more than an accessory — it’s a way to express yourself, build your style, and celebrate everyday moments. We’re looking for Customer Experience Advisors to join our team and help create exceptional, confidence-building experiences for every customer who walks through our doors.
If you love working with people, enjoy a fast-paced retail environment, and want to be part of a brand where energy, style, and experience come first — we’d love to meet you.
- Create exceptional experiences – Welcome customers, build connections, and make every visit memorable
- Style & advise – Help customers discover jewellery they love and build stacks that reflect their personal style
- Pierce with care – Deliver safe, professional piercing services once fully trained (training provided)
- Drive performance – Support store sales targets and contribute to team success
- Maintain standards – Keep the store and piercing studio clean, safe, and visually inspiring
Piercing Training & Requirement
Piercing services form a core part of this role for employees contracted to work more than 5 hours per week.
Where applicable, you’ll receive fully paid training and accreditation to become a certified Jewells piercer. Once trained, piercing services form part of your role responsibilities.
What We’re Looking For
- A positive, confident person who enjoys working with customers
- Passion for jewellery, fashion, and styling
- Strong communication and people skills
- A team player with a proactive attitude
- Retail or customer-facing experience is a bonus, but not essential
Why You’ll Love Working With Us
- Competitive hourly pay + commission
- Fully paid piercing training and accreditation
- Jewellery allowance and team discounts
- Career progression opportunities
- A supportive, fun, and energetic team environment
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Customer Experience Advisor – Jewells in Newcastle upon Tyne employer: Eldon Square
Swarovski in Newcastle upon Tyne is an excellent employer, offering a vibrant work culture where passion for fashion and exceptional customer service are celebrated. With competitive salaries, generous staff discounts, and ample opportunities for career development, employees can thrive both personally and professionally while contributing to a renowned luxury brand.
