Role: Sales Assistant
Contract:
– x1 full-time (37.5 hours)
– x1 part-time (30 hours)
Tenant: Longchamp, Fenwick
Positions open: 2
As a key member of Longchamp’s boutique team in Fenwick , Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.
Values & Culture
Longchamp embraces five core values:
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail.
Job Purpose
To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards.
Key Responsibilities
- Welcoming and advising customers: Provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
- Contributing to sales: Taking an active part in selling products in line with the company’s sales techniques and store objectives.
- Building long-term relationships with clients: Develop and maintain client relationships through excellent service and personalised follow-up.
- Managing returns and exchanges: Dealing with customer requests for product returns or exchanges, in line with internal policies.
Product & Brand Knowledge
- Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage
- Communicate brand stories and product features with confidence and clarity
- Stay updated on new arrivals, seasonal launches, and promotional activities
- Ensuring product presentation: Making sure that products are displayed in adherence to visual merchandising guidelines.
- Restocking and stock management: Support replenishment, stockroom activity, and inventory accuracy
- Managing checkout operations: Carrying out transactions smoothly and guaranteeing fast, secure service and data capture
Skills & Qualifications
- Minimum 1 year of experience in retail, preferably luxury or premium
- Strong interpersonal and communication skills
- POS system knowledge and basic MS Office familiarity
- Fluent in English (additional languages preferred)
- Passion for fashion, customer service, and luxury brands
Person Specification
- Outgoing, polished, and professional demeanour
- Service-driven and problem solving
- Team player with a proactive attitude
- Detail-oriented, punctual, and dependable
- Organized, and able to prioritize daily tasks
- Flexible with scheduling including weekends, evenings, and holidays
Key Performance Indicators (KPIs)
- Conversion rate (footfall to sales)
- Average transaction value (ATV) and Units per Transaction (UPT)
- Client satisfaction feedback and mystery shopper results
- CRM entry completion and data quality
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Sales Assistant – Longchamp, Fenwick employer: Eldon Square
Swarovski in Newcastle upon Tyne is an excellent employer, offering a vibrant work culture where passion for fashion and exceptional customer service are celebrated. With competitive salaries, generous staff discounts, and ample opportunities for career development, employees can thrive both personally and professionally while contributing to a renowned luxury brand.
