At a Glance
- Tasks: Lead a vibrant team to create an unforgettable shopping experience for our customers.
- Company: Join AllSaints, a global fashion brand that values creativity and community.
- Benefits: Enjoy a generous wardrobe allowance, employee discounts, and up to 36 days off.
- Other info: Work in a dynamic store environment with great career growth opportunities.
- Why this job: Be part of a passionate team that makes customers feel cool and confident every day.
- Qualifications: A love for fashion and strong leadership skills are essential.
The predicted salary is between 25000 - 30000 € per year.
At AllSaints we are in the business of feelings – making our customers feel cool and confident. We’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. AllSaints see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. You’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible. Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
What will I be doing?
- The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
- You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team.
- Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers.
- You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine.
- Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
- Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
- Create and implement floor plans and rotas independently, setting the store up for success for the day.
What skills do I need?
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.
- Tenacity and belief to succeed – you aim high, setting challenging targets and deadlines for your team to work toward.
- You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations.
- Natural affinity in learning new systems and processes in a digital environment.
- Honest, trustworthy and dependable – you live by our brand values.
- A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer’s health and safety.
- A confident and hardworking leader – your team love to work with you and for you.
About the location
Our Eldon Square standalone store in Newcastle has been open since 2010. Eldon Square is Newcastle’s oldest and most famous premium shopping centre, making the location popular with locals and tourists alike. Our team is a bubbly bunch who have one thing in common, they love fashion and all things AllSaints. Store Location: Approximately a 10 minute journey from Newcastle station.
What AllSaints stand for
- The Customer is the Boss.
- We work as one proud team to get the best for our customers.
- We do what we say we will.
- We are responsible.
A generous wardrobe allowance so that you can wear our beautiful clothes to work each day. Potential to earn more from our team commission scheme. Employee discount for you to spend with family and friends. Up to 2 years service: 33 days (25 days + bank holidays). Over 2 years service: 36 days (28 days + bank holidays). Access to dental cash plan.
ALLSAINTS – Floor Manager employer: Eldon Square
At AllSaints, we pride ourselves on fostering a vibrant and inclusive work culture where creativity thrives and every team member is valued. As a Floor Manager in our Eldon Square store, you'll enjoy a generous wardrobe allowance, competitive commission opportunities, and a commitment to employee growth through training and support. Join us in a location that not only attracts fashion enthusiasts but also offers a dynamic community atmosphere, making your work experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land ALLSAINTS – Floor Manager
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into AllSaints' history, values, and latest collections. This way, you can show off your passion for fashion and how you align with their mission to make customers feel amazing.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated a team or handled customer queries effectively. Being able to demonstrate your ability to lead and inspire will set you apart as a candidate who can thrive in the role.
✨Tip Number 3
Network like a pro! Connect with current or former AllSaints employees on LinkedIn. They might share insights about the company culture or even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the AllSaints community. Don’t miss out!
We think you need these skills to ace ALLSAINTS – Floor Manager
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion shine through! Share why you believe in the power of a great outfit and how it connects to the AllSaints brand. We want to see your personality and enthusiasm for the role!
Tailor Your Experience:Make sure to highlight any relevant experience that showcases your leadership skills and customer service expertise. We’re looking for someone who can motivate a team and deliver an exceptional brand experience, so don’t hold back on those examples!
Be Authentic:Honesty is key! We value authenticity, so be yourself in your application. Share your unique perspective and how you align with our brand values. This will help us see if you’re the right fit for our AllSaints family.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great addition to our team!
How to prepare for a job interview at Eldon Square
✨Know Your Brand Inside Out
Before the interview, dive deep into AllSaints' history, values, and product range. Familiarise yourself with their latest collections and understand what makes their brand unique. This knowledge will not only impress your interviewers but also show that you're genuinely passionate about the role.
✨Showcase Your Leadership Skills
As a floor manager, you'll be leading a team, so be ready to discuss your leadership style. Prepare examples of how you've motivated teams in the past, handled challenges, and achieved targets. Highlight your ability to inspire others and create a positive work environment.
✨Demonstrate Customer-Centric Thinking
AllSaints is all about making customers feel amazing. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Discuss how you would ensure an exceptional customer experience both in-store and online, as this aligns perfectly with their brand ethos.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like managing a busy shop floor or resolving a customer complaint. Think through potential scenarios and how you would handle them effectively. This will showcase your problem-solving skills and readiness for the fast-paced retail environment.
