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- Tasks: Support housing management and assist tenants with their enquiries.
- Company: Join a community-focused organisation making a real difference.
- Benefits: Flexible part-time hours, meaningful work, and a supportive team environment.
- Why this job: Make a positive impact in people's lives while gaining valuable experience.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Opportunity to grow within a caring and dynamic team.
The predicted salary is between 13 - 16 £ per hour.
Are you an organised, customer-focused professional looking to make a real difference in people’s lives? We are seeking a dedicated Housing Administrator to join our team. If you would like to make a difference and contribute to the community and surrounding areas, we would love to hear from you.
Key Responsibilities:
- Provide office administrative support for Housing Management functions.
- Managing incoming calls and handling all general tenant and new applicant enquiries.
- Note taking at relevant meetings if required e.g. lettings panel, hardship fund panel, meetings with other agencies and tenant meetings.
- Update tenant records with new information, documents, communications while ensuring GDPR compliance.
- Accurate data inputting onto the Housing Management System.
- Update external systems to advertise voids.
- Creating tenancy and housing enquiry packs.
- Assisting the Senior Housing Officer with all communications to tenants, e.g. rent review letters, quarterly statements et.al.
- Arranging collection or delivery of Landlord post to the Bardsley Court office.
- Managing inventory and ordering office supplies to ensure smooth office operation.
- Any other ad hoc administrative duties required.
Locations
Housing Administrator Part-Time in Croydon, London employer: Eldon Housing Association
Contact Detail:
Eldon Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Administrator Part-Time in Croydon, London
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they contribute to the community. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills. As a Housing Administrator, you'll be handling tenant enquiries and managing calls. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and serious about the role. Think about what you want to know regarding the team dynamics or how they measure success in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm for joining our team directly.
We think you need these skills to ace Housing Administrator Part-Time in Croydon, London
Some tips for your application 🫡
Show Your Organisational Skills: Make sure to highlight your organisational skills in your application. We want to see how you manage tasks and keep everything running smoothly, especially since this role involves a lot of administrative support.
Customer Focus is Key: Since this position is all about helping people, let us know about your customer service experience. Share examples of how you've made a difference for customers or clients in the past.
Be Detail-Oriented: Accuracy is crucial in this role, especially when it comes to data inputting and updating records. Make sure your application is free from typos and clearly demonstrates your attention to detail.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important information!
How to prepare for a job interview at Eldon Housing Association
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Housing Administrator. Familiarise yourself with terms like GDPR compliance and data inputting on housing management systems. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, think of examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly.
✨Customer Focus is Key
As a Housing Administrator, you'll be dealing with tenants and applicants regularly. Prepare to share instances where you've provided excellent customer service. Highlight your communication skills and how you handle enquiries, especially under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in contributing to the community and helps you gauge if the company is the right fit for you.
