At a Glance
- Tasks: Provide top-notch admin support across Corporate Services, HR, and ICT.
- Company: Join Elderpark Housing Association, a community-focused organisation in Glasgow.
- Benefits: Enjoy competitive salary, up to 30 days' leave, and a generous pension scheme.
- Other info: Be part of an award-winning team dedicated to community service and employee wellbeing.
- Why this job: Make a real difference in a supportive environment while developing your skills.
- Qualifications: Strong organisational skills and excellent communication are a must.
The predicted salary is between 30000 - 40000 £ per year.
Elderpark Housing Association, based in the heart of Glasgow’s Govan community, invites you to become part of our dynamic and dedicated team. As an award-winning organisation, Elderpark has been serving our community since 1975, providing high quality homes and exceptional services to tenants while championing a culture of care, adaptability and innovation.
The Corporate Services Assistant plays a key role in delivering high-quality administrative support across the organisation, with a primary focus on Corporate Services, while also supporting ICT and Human Resources functions.
The key responsibilities include:
- Ensuring the smooth and efficient operations of the office environment
- Maintaining and monitoring office supplies
- Supporting organisational systems, processes and admin procedures
- Assisting in co-ordinating activities and events
- Planning, recording and monitoring staff training and development activities
- Providing governance support including committee engagement and meeting preparation
- Providing HR and ICT admin support
We are looking for a highly organised and proactive individual who thrives in a fast-paced, collaborative environment and takes pride in delivering high-quality administrative support. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to manage a varied workload across corporate services, HR, and ICT functions. A positive, flexible approach is essential, along with a commitment to supporting colleagues, improving processes, and contributing to an efficient and well-run organisation.
Elderpark Housing offers a modern and supportive working environment where employees are empowered to thrive. Alongside a competitive salary and a generous benefits package, including up to 30 days’ annual leave and a pension scheme with up to 12% employer contribution, we provide opportunities for professional development and a strong emphasis on employee wellbeing.
This is your chance to contribute to the success of an organisation renowned for its excellence in learning and development and its commitment to the community it serves.
To apply for this role, please visit the staff vacancies page on our website where you will find an online application form, application pack and privacy statement.
Assistant Service Administrator - Customer Service and Support in Glasgow employer: Elderpark Housing Association
Elderpark Housing Association is an exceptional employer located in the vibrant Govan community of Glasgow, offering a supportive and modern work environment that prioritises employee wellbeing and professional growth. With a competitive salary, generous benefits including up to 30 days' annual leave and a robust pension scheme, employees are empowered to thrive while contributing to an organisation dedicated to excellence in service and community support. Join our dynamic team and play a vital role in delivering high-quality administrative support within a culture of care, adaptability, and innovation.
Contact Details:
Elderpark Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Administrator - Customer Service and Support in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elderpark Housing Association. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elderpark Housing Association before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Service Administrator - Customer Service and Support in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elderpark Housing Association:Your cover letter is your chance to shine! Tell us why you want to work at Elderpark Housing Association specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elderpark Housing Association!
How to prepare for a job interview at Elderpark Housing Association
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
