At a Glance
- Tasks: Welcome new residents and manage their admissions with care and efficiency.
- Company: Join Eldercare, a purpose-driven organisation that values respect and connection.
- Benefits: Salary packaging, ongoing training, and a supportive team environment.
- Other info: Be part of a family-like team in a Rainbow Tick accredited workplace.
- Why this job: Make a real difference in people's lives during significant transitions.
- Qualifications: Strong admin and customer service experience, with excellent communication skills.
The predicted salary is between 24000 - 30000 £ per year.
As a Resident Admissions Coordinator, you’ll play a key role in welcoming new residents into the Eldercare community. You’ll manage residential enquiries and applications with accuracy, efficiency and genuine care, ensuring every person feels supported from their very first interaction with us.
With your exceptional communication and relationship-building skills, you’ll guide applicants and their families through a seamless admissions process, connect them with suitable vacancies and provide clear communication and compassionate support during what can be a significant life transition. You’ll work closely with both internal teams and external stakeholders to deliver a smooth, positive and professional experience for every resident entering aged care at Eldercare.
You’ll also bring the ability to balance empathy with firmness - offering reassurance and understanding while confidently setting boundaries, managing expectations and navigating sensitive conversations with clarity and respect.
What You Will Bring- Strong experience in administration and customer service highly regarded
- A customer-focused mindset that strives to deliver exceptional service every time
- Excellent communication and interpersonal skills, with the ability to listen to and empathise with applicants
- Sound organisational and time management skills that enable you to manage competing demands
Be part of a purpose-driven organisation that values respect, accountability and connection. Salary packaging options to increase your take-home pay. Ongoing training and development opportunities. Join a team that feels more like family.
Please note we will be reviewing applications as they are received, and will act quickly to secure the right person. To work for Eldercare, you are required to hold an acceptable National Police Clearance and comply with relevant vaccination requirements as per Eldercare policy which includes vaccination for both seasonal influenza and COVID-19.
Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, employees and volunteers to ensure they feel included and safe. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are welcomed, included and respected.
Eldercare encourages respectful relationships and does not accept any form of gender-based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse. All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.
Resident Admissions Coordinator employer: Eldercare
Eldercare is an exceptional employer that prioritises compassion and community, making it a rewarding place to work as an Executive Assistant. With a strong commitment to employee growth through ongoing training and development opportunities, you will thrive in a supportive environment that values integrity and collaboration. Located in Eastwood, SA, our modern facilities and family-like team culture ensure that you feel valued and connected while contributing to high-quality outcomes for older South Australians.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Admissions Coordinator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Eldercare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Eldercare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Eldercare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Eldercare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Eldercare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Eldercare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Eldercare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Eldercare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Eldercare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
