At a Glance
- Tasks: Lead the admissions team and ensure a seamless experience for prospective residents and families.
- Company: Join Eldercare, a leading aged care provider focused on compassion and inclusivity.
- Benefits: Salary packaging, ongoing training, and a supportive team environment.
- Other info: Be part of a family-like team that values respect and connection.
- Why this job: Make a real difference in people's lives while growing your career in a purpose-driven organisation.
- Qualifications: Experience in customer service leadership and strong IT skills required.
The predicted salary is between 30000 - 40000 € per year.
At Eldercare, our purpose is simple but powerful: to deliver peace of mind with our care. We are committed to delivering exceptional care and support to older South Australians. As one of the state’s leading aged care providers, we foster a compassionate and inclusive work environment where every team member is valued. By joining Eldercare, you'll become part of a team that prioritises integrity, collaboration, and continuous improvement. With a strong focus on learning and development, we’ll support you as you grow your career.
About the Role
The Resident Admissions Manager plays a pivotal leadership role at Eldercare, overseeing the full admissions function and ensuring a seamless, professional and customer‑centred experience for prospective residents and their families. In this role, you will lead a high‑performing team of Resident Admissions Coordinators as well as the Resident Services Coordinator, fostering a cohesive, service‑driven culture where expectations are clear, teamwork is strong, and conduct reflects Eldercare’s values. A key part of this role is your ability to confidently promote the admissions function and the broader organisation to internal and external stakeholders. You will work in close partnership with Site Operations Managers (SOMs), understanding the unique needs of each site, providing timely insights, and supporting them to make informed decisions. You will also represent the admissions function at SOM meetings, present updates and initiatives to executives, and build strong relationships with referrers, discharge planners and other external partners to position Eldercare as a provider of choice.
You will oversee the end‑to‑end admissions process, ensuring vacancies are filled efficiently and accurately, data is captured meaningfully, and reporting to management is detailed, timely and insightful. You will also be relied upon to independently resolve issues with stakeholders, support continuous improvement, and ensure the admissions function operates smoothly, professionally and in alignment with Eldercare’s policies and standards. Alongside your leadership responsibilities, you will also manage your own admissions caseload, ensuring you remain closely connected to operational realities and can model best‑practice customer service, stakeholder engagement and process excellence.
What You Will Bring
- Experience in leading a customer service focussed administrative team with a strong focus on customer service to external stakeholders.
- Strong IT skills including knowledge of Microsoft Dynamics CRM and Microsoft Office including Outlook, Edge, Word and Excel.
- Ability to listen and empathise with residents, families and staff while showing respect and maintaining confidentiality.
- Strong interpersonal, communication and presentation skills.
- Excellent time‑management and the ability to perform under pressure.
- Proven ability to work independently, achieve results, and provide adaptable, innovative and compliant solutions.
- Sound knowledge of administration practices.
- Sound financial and numeracy skills.
Why Choose Eldercare?
- Be part of a purpose‑driven organisation that values respect, accountability and connection.
- Salary packaging options to increase your take‑home pay.
- Ongoing training and development opportunities.
- Join a team that feels more like family.
Ready to Join Us?
To learn more about this exciting opportunity, please contact Nicole Cox, General Manager Finance. To work for Eldercare, you are required to hold an acceptable National Police Clearance and comply with relevant vaccination requirements as per Eldercare policy which includes vaccination for both seasonal influenza and COVID‑19.
Equal Opportunity Statement
Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, employees and volunteers to ensure they feel included and safe. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio‐economic background or personal experiences, our people are welcomed, included and respected. Eldercare encourages respectful relationships and does not accept any form of gender‑based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse. All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.
Resident Admissions Manager in England employer: Eldercare
Eldercare is an exceptional employer dedicated to providing peace of mind through compassionate care for older South Australians. With a strong emphasis on employee growth, ongoing training, and a supportive work culture that feels like family, we prioritise integrity and collaboration in everything we do. By joining our team as a Resident Admissions Manager, you will play a vital role in shaping the admissions experience while enjoying benefits such as salary packaging options and a commitment to inclusivity and respect for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Admissions Manager in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Eldercare on LinkedIn. Ask them about their experiences and any tips they might have for the admissions manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. Think about how you can showcase your experience in managing teams and delivering exceptional care. We want to see your passion for making a difference!
✨Tip Number 3
Showcase your tech skills! Familiarise yourself with Microsoft Dynamics CRM and other tools mentioned in the job description. Being able to discuss your proficiency will set you apart and show that you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email reiterating your interest in the role and appreciation for the opportunity can leave a lasting impression. It shows you’re genuinely interested in joining the Eldercare family.
We think you need these skills to ace Resident Admissions Manager in England
Some tips for your application 🫡
Show Your Passion for Care:When writing your application, let your passion for delivering exceptional care shine through. We want to see how you connect with our mission of providing peace of mind to older South Australians.
Highlight Your Leadership Skills:As a Resident Admissions Manager, you'll be leading a team. Make sure to showcase your leadership experience and how you've fostered a service-driven culture in your previous roles. We love seeing examples of teamwork and collaboration!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your skills and experiences. We appreciate when candidates can communicate effectively, just like we do with our residents and their families.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important details about the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Eldercare
✨Know the Company Inside Out
Before your interview, take some time to research Eldercare thoroughly. Understand their mission, values, and the specific role of the Resident Admissions Manager. This will not only help you answer questions more effectively but also show your genuine interest in being part of their compassionate team.
✨Showcase Your Leadership Skills
As a Resident Admissions Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your ability to foster a service-driven culture and how you’ve resolved conflicts or improved team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service focus. Think of scenarios where you had to handle difficult situations with residents or families. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Your Communication Skills
Strong interpersonal and communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. You might be asked to present updates or initiatives, so consider preparing a brief presentation on a relevant topic to showcase your presentation skills during the interview.
