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- Tasks: Promote and administer Eldercare’s Optimal Care program, ensuring residents understand its benefits.
- Company: Join a leading not-for-profit aged care provider focused on compassion and community.
- Benefits: Salary packaging, ongoing training, modern facilities, and a supportive team environment.
- Other info: Be part of a purpose-driven organisation that values diversity and inclusion.
- Why this job: Make a meaningful difference in the lives of older Australians while growing your career.
- Qualifications: Experience in sales or community engagement, excellent communication skills, and a valid driver's licence.
The predicted salary is between 30000 - 40000 £ per year.
At Eldercare, our purpose is simple but powerful: to deliver peace of mind with our care. We are committed to delivering exceptional care and support to older South Australians. As one of the state’s leading not-for-profit aged care providers, we foster a compassionate and inclusive work environment where every team member is valued.
By joining Eldercare, you'll become part of a team that prioritises integrity, collaboration, and continuous improvement. With a strong focus on learning and development, we’ll support you as you grow your career.
About the Role
Eldercare’s Optimal Care program delivers a premium standard of aged care services. These enhanced services include clinical, lifestyle, technology, food, and dining options. As the Resident Services Coordinator, you will be the driving force behind the promotion and administration of this program. Your role is essential in ensuring residents and their families clearly understand the benefits and inclusions of Optimal Care, as well as the associated fees. Reporting to the General Manager Finance, you'll work closely with Resident Admissions Coordinators and the project team in establishing this new service.
Beyond resident engagement, you’ll be a key support for site staff - addressing questions, concerns, and complaints, while delivering up-to-date training to ensure consistent service delivery. You’ll also maintain accurate records, monitor operational metrics, and contribute to continuous improvement by identifying opportunities to enhance the program, its inclusions, and the overall resident experience. This is a dynamic and impactful role that blends advocacy, education, and operational oversight—making a meaningful difference in the lives of older Australians and the teams who care for them.
What You Will Bring
- A strong background in sales, community engagement, or relationship management
- Experience with client record systems and report writing
- Excellent interpersonal, time management, and administrative skills
- Current drivers licence and a willingness to travel across metropolitan and regional areas as needed.
Why Choose Eldercare?
- Be part of a purpose-driven organisation that values compassion and community
- Salary packaging options to increase your take-home pay
- Ongoing training and development opportunities
- Work in modern facilities with on-site parking
- Enjoy the variety of working across different locations
- Join a team that feels more like family
Ready to Join Us?
For more information, please contact Nicole Cox, General Manager Finance at nicole.cox@eldercare.net.au. Applications close Wednesday 13th May at 6:00pm, however, applications will be assessed as they are received and interviews may commence immediately.
To work for Eldercare, you are required to hold an acceptable National Police Clearance and comply with relevant vaccination requirements as per Eldercare policy which includes vaccination for both seasonal influenza and COVID-19.
Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, employees and volunteers to ensure they feel included and safe. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are welcomed, included and respected.
Eldercare encourages respectful relationships and does not accept any form of gender-based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse. All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.
Resident Services Coordinator in Eastwood employer: Eldercare
Contact Detail:
Eldercare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Coordinator in Eastwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the aged care sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Eldercare's values and the Optimal Care program so you can speak passionately about how you align with their mission. Show them you’re not just another candidate, but someone who truly cares.
✨Tip Number 3
Practice your communication skills! As a Resident Services Coordinator, you'll need to connect with residents and families. Role-play common scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Eldercare family. Don’t miss out on this opportunity!
We think you need these skills to ace Resident Services Coordinator in Eastwood
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for aged care shine through. We want to see how much you believe in the value of Eldercare’s Optimal Care program and how you can advocate for a better quality of life for our residents.
Tailor Your Experience: Make sure to highlight your background in sales, community engagement, or relationship management. We’re looking for specific examples that demonstrate your ability to connect with people and build genuine rapport, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your experience and skills. Remember, clarity is key when communicating sensitive information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re serious about joining our team at Eldercare!
How to prepare for a job interview at Eldercare
✨Understand the Role
Before your interview, take the time to thoroughly understand the Resident Services Coordinator role. Familiarise yourself with Eldercare’s Optimal Care program and be ready to discuss how you can promote its benefits to residents and their families.
✨Showcase Your Communication Skills
As a confident and compassionate communicator, prepare examples of how you've built rapport and engaged with clients in previous roles. Highlight your ability to listen deeply and address sensitive topics with clarity and warmth.
✨Demonstrate Your Advocacy
Remember, you're not just selling a service; you're advocating for a better quality of life. Be prepared to articulate why you believe in Eldercare’s mission and how you can contribute to enhancing the resident experience.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, ongoing training opportunities, and how Eldercare supports its staff. This shows your genuine interest in being part of their compassionate community.