Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the admissions team and ensure a seamless experience for prospective residents and families.
- Company: Join Eldercare, a leading aged care provider committed to exceptional care and support.
- Benefits: Enjoy salary packaging, ongoing training, and a supportive, family-like team environment.
- Other info: Eldercare values diversity and inclusion, ensuring a respectful workplace for all.
- Why this job: Make a real difference in people's lives while growing your career in a purpose-driven organisation.
- Qualifications: Experience in customer service leadership and strong IT skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Eldercare, our purpose is simple but powerful: to deliver peace of mind with our care. We are committed to delivering exceptional care and support to older South Australians. As one of the state’s leading aged care providers, we foster a compassionate and inclusive work environment where every team member is valued. By joining Eldercare, you'll become part of a team that prioritises integrity, collaboration, and continuous improvement. With a strong focus on learning and development, we’ll support you as you grow your career.
About the Role
The Resident Admissions Manager plays a pivotal leadership role at Eldercare, overseeing the full admissions function and ensuring a seamless, professional and customer‑centred experience for prospective residents and their families. In this role, you will lead a high‑performing team of Resident Admissions Coordinators as well as the Resident Services Coordinator, fostering a cohesive, service‑driven culture where expectations are clear, teamwork is strong, and conduct reflects Eldercare’s values.
A key part of this role is your ability to confidently promote the admissions function and the broader organisation to internal and external stakeholders. You will work in close partnership with Site Operations Managers (SOMs), understanding the unique needs of each site, providing timely insights, and supporting them to make informed decisions. You will also represent the admissions function at SOM meetings, present updates and initiatives to executives, and build strong relationships with referrers, discharge planners and other external partners to position Eldercare as a provider of choice.
You will oversee the end‑to‑end admissions process, ensuring vacancies are filled efficiently and accurately, data is captured meaningfully, and reporting to management is detailed, timely and insightful. You will also be relied upon to independently resolve issues with stakeholders, support continuous improvement, and ensure the admissions function operates smoothly, professionally and in alignment with Eldercare’s policies and standards. Alongside your leadership responsibilities, you will also manage your own admissions caseload, ensuring you remain closely connected to operational realities and can model best‑practice customer service, stakeholder engagement and process excellence.
What You Will Bring
- Experience in leading a customer service focussed administrative team with a strong focus on customer service to external stakeholders.
- Strong IT skills including knowledge of Microsoft Dynamics CRM and Microsoft Office including Outlook, Edge, Word and Excel.
- Ability to listen and empathise with residents, families and staff while showing respect and maintaining confidentiality.
- Strong interpersonal, communication and presentation skills.
- Excellent time‑management and the ability to perform under pressure.
- Proven ability to work independently, achieve results, and provide adaptable, innovative and compliant solutions.
- Sound knowledge of administration practices.
- Sound financial and numeracy skills.
Why Choose Eldercare?
- Be part of a purpose-driven organisation that values respect, accountability and connection.
- Salary packaging options to increase your take-home pay.
- Ongoing training and development opportunities.
- Join a team that feels more like family.
Ready to Join Us?
To learn more about this exciting opportunity, please contact Nicole Cox, General Manager Finance at nicole.cox@eldercare.net.au. To view the Job and Person Specification for this role please click here. Please note we will be reviewing applicants as they come in and will act quickly to secure the right person.
To work for Eldercare, you are required to hold an acceptable National Police Clearance and comply with relevant vaccination requirements as per Eldercare policy which includes vaccination for both seasonal influenza and COVID-19.
Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, employees and volunteers to ensure they feel included and safe. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are welcomed, included and respected.
Eldercare encourages respectful relationships and does not accept any form of gender based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse. All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.
Resident Admissions Manager in Eastwood employer: Eldercare
Contact Detail:
Eldercare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Admissions Manager in Eastwood
✨Tip Number 1
Network like a pro! Reach out to current employees at Eldercare on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for the admissions manager role. This can give you insider knowledge and show your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. Think about specific examples from your past that demonstrate your skills in these areas. We want you to shine and show how you embody Eldercare’s values!
✨Tip Number 3
Don’t forget to showcase your IT skills! Since the role mentions Microsoft Dynamics CRM, be ready to discuss your experience with it or similar systems. If you’ve got any certifications or training, flaunt them!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Eldercare family. Let’s get you that interview!
We think you need these skills to ace Resident Admissions Manager in Eastwood
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Resident Admissions Manager role. We want to see how you can bring your unique skills to our team at Eldercare!
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to share examples of your leadership experience. We love to see how you've fostered teamwork and driven results in previous positions.
Be Personable and Professional: Remember, this role is all about providing a customer-centred experience. Use your application to demonstrate your interpersonal skills and ability to empathise with residents and families. We value those qualities highly!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Eldercare
✨Know the Company Inside Out
Before your interview, take some time to research Eldercare thoroughly. Understand their mission, values, and the specific role of the Resident Admissions Manager. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Resident Admissions Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your ability to foster a service-driven culture and how you’ve resolved conflicts or improved team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service focus. Think of scenarios where you had to handle difficult situations with residents or families. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Your Communication Skills
Strong interpersonal and communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. You might be asked to present updates or initiatives, so consider preparing a brief presentation on a relevant topic to showcase your presentation skills during the interview.