At a Glance
- Tasks: Lead hospitality training programs and empower staff to deliver exceptional care.
- Company: Join Eldercare, a leading not-for-profit aged care provider with a compassionate culture.
- Benefits: Enjoy salary packaging, vehicle allowance, and ongoing professional development.
- Other info: Flexible hours and a supportive team environment await you!
- Why this job: Make a real difference in the lives of older Australians while growing your career.
- Qualifications: Experience in hospitality training and a passion for education are essential.
The predicted salary is between 70000 - 90000 £ per year.
Join Eldercare as a Hospitality Services Educator in our Learning and Development team.
Location: Eldercare Head Office, Eastwood
Type: Part Time 0.8FTE or Full Time (Flexible)
Remuneration: $87,800 (FTE) + Salary Packaging + Vehicle KM Allowance
At Eldercare, our purpose is simple but powerful: to deliver peace of mind with our care. We are committed to delivering exceptional care and support to older South Australians. As one of the state’s leading not-for-profit aged care providers, we foster a compassionate and inclusive work environment where every team member is valued. By joining Eldercare, you'll become part of a team that prioritises integrity, collaboration, and continuous improvement. With a strong focus on learning and development, we’ll support you as you grow your career.
About the Role
The Hospitality Services Educator plays a key role within Eldercare’s Learning and Development team, leading the planning, development, delivery, and evaluation of hospitality education and training programs across the organisation. This position ensures hospitality employees are equipped with the knowledge and skills required to deliver high-quality services to residents, integrating contemporary best practice, Aged Care Quality Standards, and Eldercare’s Model of Care into all training initiatives. In this role, you will support the delivery of L&D’s Mandatory Onboarding programs, including facilitating Day 1 Hospitality specific inductions, and deliver targeted, site-based education aligned to workforce needs, service priorities, and identified risks. This includes a range of delivery approaches such as face-to-face training, competency-based assessments, toolbox sessions, and practical, hands-on training to support consistent, high-quality hospitality service delivery.
Key Responsibilities:
- Plan, develop and deliver hospitality education and training across a variety of settings
- Design and implement training needs assessments to identify capability gaps
- Act as the subject matter expert for hospitality standards and updates
- Contribute to the development, review and continuous improvement of training materials
- Collaborate with internal and external stakeholders to ensure programs reflect evidence-based best practice
- Embed Eldercare’s Model of Care into all education and training initiatives
- Support the evaluation and improvement of e-learning packages and programs
- Provide coaching, mentoring and support to hospitality staff to enhance capability and service delivery
What You Will Bring:
- Proven experience in hospitality training and education, preferably in the aged care or healthcare sector.
- Tertiary qualifications within hospitality, healthcare or education.
- Certificate IV in Training & Assessment (or prepared to undertake this qualification).
- Demonstrated experience in developing and delivering training and education within a health or aged care setting.
- Highly developed interpersonal skills, with a proven ability to communicate with a diverse range of people and maintain a high level of customer service.
- Well-developed problem-solving, attention to detail and time management skills.
- Experience within the Aged Care sector (desirable).
- Willingness to travel to Eldercare sites to deliver and assess training requirements.
Why Choose Eldercare?
- Attractive staff benefits including salary sacrificing helping reduce your taxable income.
- Opportunity for you to own and develop the role.
- Great supportive team environment with variety in the role
- Ongoing professional development in a caring environment
Ready to Join Us? Please contact Amelia Tsekinis, Learning and Development Manager at amelia.tsekinis@eldercare.net.au or on 0451 469 775 or Kirsty Darley, Lead Educator at kirsty.darley@eldercare.net.au or on 0414 396 525 to learn more about this opportunity. Applications will be assessed as they are received and interviews may commence immediately.
To work for Eldercare, you are required to hold an acceptable National Police Clearance and comply with relevant vaccination requirements as per Eldercare policy which includes vaccination for both seasonal influenza and COVID-19.
Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, employees and volunteers to ensure they feel included and safe. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are welcomed, included and respected.
Eldercare encourages respectful relationships and does not accept any form of gender-based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse. All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.
Hospitality Services Educator in Eastwood employer: Eldercare
Eldercare is an exceptional employer that prioritises the well-being and professional growth of its team members. Located at our Head Office in Eastwood, we offer a supportive and inclusive work culture, competitive remuneration, and attractive benefits such as salary packaging and ongoing professional development opportunities. By joining us as a Hospitality Services Educator, you will play a vital role in enhancing the quality of care for older South Australians while being part of a compassionate team dedicated to continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Services Educator in Eastwood
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Eldercare and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hospitality Services Educator in Eastwood
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Eldercare that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Eldercare.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Eldercare get a sense of who you are beyond your experience!
How to prepare for a job interview at Eldercare
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Eldercare and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
