Compliance And Standards Officer

Compliance and Standards Officer Elder•London, England, United Kingdom

About Elder Elder is a UK live-in and visiting care introductory agency.

We match self-employed carers with older people so they can stay in their own homes rather than move into residential care.

Around 500 families use Elder at any one time, and about 14,000 days of care are arranged through the platform every month.

Elder is an introductory agency rather than a regulated care provider.

Carers are self-employed and contract directly with the customer.

We run vetting, facilitate matching and support both sides.

The role

Safety and Trust makes sure the carers we introduce are properly checked, that our standards are applied consistently, and that concerns reach the right person quickly.

The team is currently made up of registered nurses, and part of what it handles is clinical work that stays with them.

The rest is a different profession.

Compliance administration, standards casework and assurance reporting are their own discipline, and that is what this role is for.

You will run our carer compliance operation end to end, own standards casework, and produce the reporting the team runs on.

You will be the only non-clinical person in the team, which means real autonomy. You will report to the Head of Safety and Trust, who has a regulatory compliance background.

What you will do

• Own DBS and PVG orders and renewals end to end, staying ahead of the two-year re-check cycle.
• Check and record right to work, proof of identity, power of attorney, insurance and training certificates, and chase what is missing or expiring.
• Keep the compliance record permanently audit-ready. Handle day-to-day training access and system queries.
• Standards and first-line casework
• Run carer standards cases from start to finish, including those raised when a carer leaves a placement early.
• First line on satisfaction feedback, care profile reviews and carer queries, escalating against agreed triggers.
• Establish the facts, apply the framework, record the outcome, and escalating what meets the criteria.
• Reporting and assurance
• Produce the weekly pack: volumes, service-level performance, escalation rates and outstanding compliance items.
• Run a monthly consistency check on a sample of closed cases.
• Flag where recurring admin could be automated, templated or made self-serve, and make the case with queue data.
• What this role is not
• You will not make clinical judgements or form a view on anyone’s condition.

Eligibility criteria are set centrally and applied by our system; anything outside them goes to a clinician.

• You will not carry out needs assessments or care planning. As an introductory agency, Elder does not do these things.
• Safeguarding decisions sit with our Designated Safeguarding Lead.
• What you will bring
• Two to four years in a compliance or vetting role: pre-engagement checks, document verification, right to work, DBS or equivalent, renewal cycles.
• Experience working a case queue to a service-level agreement in a CRM or ticketing system.
• Accuracy under volume, and a record you can evidence to an auditor.
• Level 3 safeguarding adults, or a commitment to complete it within three months of joining.
• Working knowledge of the Care Act 2014 and how a concern reaches a local authority.
• The judgement to elevate rather than improvise when a case falls outside the written rule.
• Clear written English, discretion with sensitive personal information, and a working grasp of UK GDPR.
• Recruitment or staffing compliance, vetting and right to work at volume.
• Care, health or another regulated sector.
• Local authority or NHS safeguarding business support or screening.
• Reporting tools such as Looker.
• Not required
• A clinical qualification, or registration with the NMC, HCPC or Social Work England. This role is designed not to need one.

Benefits

We’re a service business and we know that without the best people, we cannot build the best company which is why we treat our team very well. We can offer:

• Competitive Salary + Excellent Commission
• 25 days holiday + bank holidays + (1 extra day of holiday per year worked for first 5 years) (pro rota)
• 6 weeks work from anywhere in the world (pro rota)
• Private Health Insurance
• Learning and education budget (pro rota)
• Sponsored quarterly team and company socials
• Macbook + any particular extras you require
• AND a genuine opportunity to be a very key part of a high-growth business

Elder recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status.

• Full-time
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