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For Companies At a Glance
- Tasks: Support sales orders and provide top-notch customer service to distributors.
- Company: Join a dynamic team at a leading distribution company in Manchester.
- Benefits: Full-time, permanent role with competitive salary and growth opportunities.
- Why this job: Be the go-to person for customer inquiries and help drive e-commerce success.
- Qualifications: 2+ years in sales or customer service, with strong communication skills.
- Other info: Exciting chance to work in a fast-paced environment with a focus on teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Working within the CSD, responsible for providing sales order processing support. Collaborate with distribution partners, overseas offices, and Business Division Managers.
Responsibilities:
- Provide customer service support to external distributors, including order taking, complaint handling, and supply chain coordination.
- Focus on pre-sales activities and order processing.
- Handle lead push-out and serve as the point of contact for general inquiries, e.g., technical or product-related, forwarding to the appropriate team if needed.
- Support future e-commerce sales channels such as eBay and Elcometer Shop.
About You:
Experience:
- Minimum of 2 years' experience in a target-driven, results-oriented environment, with a background in sales, customer service, sales support, product management, or business development.
- Proven track record in customer management and/or supply chain management within a manufacturing setting.
- Experience in customer service, sales order processing, and related administrative and system duties.
- Technical sales and marketing experience is desirable.
- Experience with Customer Relationship Management (CRM) systems.
- Knowledge of e-commerce platforms.
Skills:
- Fluency in English and another language.
- Excellent verbal and written communication skills.
- Ability to communicate technical product attributes effectively over the phone.
- Resilient and capable of handling deadlines and customer issues.
- Strong negotiation and influencing skills.
- Proficient in IT, including Word, Excel, and CRM systems.
- Attention to detail in data entry.
- Good organizational abilities, problem-solving, analytical thinking, and the ability to liaise effectively with various departments and internal customers.
Applications should be sent with an up-to-date CV and cover letter to hr@elcometer.com or mailed to: Elcometer Limited, Edge Lane, Droylsden, Manchester, M43 6BU.
Sales Support Executive - Customer Service – Distribution employer: Elcometer Limited
Contact Detail:
Elcometer Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive - Customer Service – Distribution
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in sales support or customer service. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to sales order processing and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience with CRM systems and e-commerce platforms. We want them to see how you can add value right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales Support Executive - Customer Service – Distribution
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in sales support and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Sales Support Executive role. Share specific examples of how you've handled customer inquiries or processed orders in the past.
Show Off Your Technical Skills: Since this role involves technical product attributes and CRM systems, make sure to mention any relevant software or platforms you’ve worked with. We love seeing candidates who are tech-savvy and can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Elcometer Limited
✨Know Your Stuff
Make sure you understand the role of a Sales Support Executive in customer service and distribution. Familiarise yourself with sales order processing, supply chain coordination, and the e-commerce platforms mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in customer service and sales support. Think about situations where you handled complaints or coordinated with different teams. This will demonstrate your ability to manage customer relationships effectively.
✨Brush Up on Technical Skills
Since the role involves communicating technical product attributes, be ready to discuss any relevant technical knowledge you have. If you've worked with CRM systems or e-commerce platforms before, mention this during the interview to showcase your proficiency.
✨Practice Your Communication
Excellent verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your qualifications and experiences.
