At a Glance
- Tasks: Manage repair work and customer returns, ensuring efficiency and accuracy.
- Company: Join a dynamic team in Manchester focused on repairs and customer service.
- Benefits: Full-time, permanent role with opportunities for growth and development.
- Other info: Supportive environment with a focus on teamwork and process improvement.
- Why this job: Be the key link between customers and repairs, making a real difference.
- Qualifications: Strong organisational skills and experience in administration or customer service.
The predicted salary is between 25185 - 28000 £ per year.
To support the repairs department by managing both the incoming repair work and the administration of customer returns, ensuring jobs are completed accurately, efficiently and on time.
Responsibilities:
- Repairs & Technical Tasks
- Book in returned products and create repair job records
- Pack repaired items ready for return to customers or stock
- Check and assess warranty claims
- Administrative & Process Tasks
- Create and manage repair jobs in the system
- Progress work orders and track repair status
- Maintain accurate records (e.g. job details, stock, repair status)
- Support order and quoting processes
- Raise purchase orders and process documentation
- Ensure all data is updated correctly and in real time
- Maintain a clear filing system for records and audit purposes
- Customer & Communication
- Act as a point of contact for customer and internal queries
- Liaise with departments such as Sales, Finance, Shipping and Technical teams
- Support customers by providing updates and resolving issues
- Work with shipping teams to ensure timely dispatch of repaired items
- Logistics & Compliance
- Support import/export and customs processes where required
- Provide accurate documentation for shipments and returns
- Maintain records for audit and compliance purposes
- Ensure company procedures and legal requirements are followed
- Support the Repairs Manager and wider team
- Help identify process improvements and inefficiencies
- Cover key tasks during team absences when needed
- Assist other departments when required
- Contribute to achieving departmental KPIs and targets
- Health & Safety
- Always follow all company health and safety procedures
- Use equipment and PPE safely and correctly
- Report hazards and help maintain a safe working environment
About You:
- Experience
- Good organisation and attention to detail
- Experience in administration, customer service or logistics
- IT skills (e.g. Excel, Outlook, Word)
- Ability to follow processes accurately
- Strong communication and teamwork skills
- Ability to manage multiple tasks and meet deadlines
- Experience in a repairs, service or manufacturing environment
- Knowledge of shipping or customs processes
- Experience with ERP systems
- Personal Attributes
- Reliable and organised
- Positive and proactive approach
- Comfortable working independently and as part of a team
- Good problem-solving skills
- Able to stay calm under pressure
Repairs Administration Assistant in Manchester employer: Elcometer Limited
Elcometer Limited is an excellent employer for aspiring CNC Machining Apprentices, offering a supportive and hands-on training environment in the vibrant city of Manchester. With a strong focus on employee growth, you will benefit from comprehensive training sessions and coursework, fostering your skills in CNC turning and milling while working alongside experienced professionals. The company promotes a culture of safety and quality, ensuring that you not only gain valuable technical expertise but also thrive in a collaborative and innovative workplace.
