At a Glance
- Tasks: Manage repair work and customer returns, ensuring efficiency and accuracy.
- Company: Join a dynamic team in Manchester focused on repairs and customer service.
- Benefits: Full-time, permanent role with opportunities for growth and development.
- Other info: Supportive environment with a focus on teamwork and process improvement.
- Why this job: Be the key link between customers and repairs, making a real difference.
- Qualifications: Strong organisational skills and experience in administration or customer service.
The predicted salary is between 25185 - 28000 £ per year.
To support the repairs department by managing both the incoming repair work and the administration of customer returns, ensuring jobs are completed accurately, efficiently and on time.
Responsibilities:
- Repairs & Technical Tasks
- Book in returned products and create repair job records
- Pack repaired items ready for return to customers or stock
- Check and assess warranty claims
- Administrative & Process Tasks
- Create and manage repair jobs in the system
- Progress work orders and track repair status
- Maintain accurate records (e.g. job details, stock, repair status)
- Support order and quoting processes
- Raise purchase orders and process documentation
- Ensure all data is updated correctly and in real time
- Maintain a clear filing system for records and audit purposes
- Customer & Communication
- Act as a point of contact for customer and internal queries
- Liaise with departments such as Sales, Finance, Shipping and Technical teams
- Support customers by providing updates and resolving issues
- Work with shipping teams to ensure timely dispatch of repaired items
- Logistics & Compliance
- Support import/export and customs processes where required
- Provide accurate documentation for shipments and returns
- Maintain records for audit and compliance purposes
- Ensure company procedures and legal requirements are followed
- Support the Repairs Manager and wider team
- Help identify process improvements and inefficiencies
- Cover key tasks during team absences when needed
- Assist other departments when required
- Contribute to achieving departmental KPIs and targets
- Health & Safety
- Always follow all company health and safety procedures
- Use equipment and PPE safely and correctly
- Report hazards and help maintain a safe working environment
About You:
- Experience
- Good organisation and attention to detail
- Experience in administration, customer service or logistics
- IT skills (e.g. Excel, Outlook, Word)
- Ability to follow processes accurately
- Strong communication and teamwork skills
- Ability to manage multiple tasks and meet deadlines
- Experience in a repairs, service or manufacturing environment
- Knowledge of shipping or customs processes
- Experience with ERP systems
- Personal Attributes
- Reliable and organised
- Positive and proactive approach
- Comfortable working independently and as part of a team
- Good problem-solving skills
- Able to stay calm under pressure
Repairs Administration Assistant in Manchester employer: Elcometer Limited
As a Repairs Administration Assistant in Manchester, you will join a dynamic team that values accuracy, efficiency, and customer satisfaction. Our company fosters a supportive work culture with opportunities for professional growth, ensuring that every employee can thrive in their role while contributing to meaningful outcomes. With a focus on collaboration and continuous improvement, we offer a rewarding environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Administration Assistant in Manchester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Elcometer Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Elcometer Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Elcometer Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Repairs Administration Assistant in Manchester
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Elcometer Limited:This is your chance to really connect with the team at Elcometer Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Elcometer Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Elcometer Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Elcometer Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Elcometer Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
