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- Tasks: Lead ticketing operations for FIFA World Cup events and ensure client satisfaction.
- Company: Join SECUTIX, a top ticketing solution provider for major sports and entertainment events.
- Benefits: Enjoy flexible working hours, travel opportunities, and a dynamic team environment.
- Why this job: Be part of iconic events and make a real impact on millions of fans worldwide.
- Qualifications: Deep project management experience and strong communication skills required; graduate-level education preferred.
- Other info: Some overnight travel to customer locations expected monthly.
The predicted salary is between 48000 - 84000 £ per year.
SECUTIX is the ticketing solution provider for several of the world's largest sports tournaments and live entertainment venues. Our world-leading platform is used by sports tournament operators, sport clubs, live entertainment businesses, festivals, and cities all over Europe. We are now expanding in the USA. Among our flagship projects are UEFA, the Stade de France, AJAX football club, the Opéra National de Paris, and Wimbledon.
We are looking for a qualified professional to join our FAN4LIFE team, whose mission is to deploy and configure our Ticketing Platform, to deliver ticketing operations for high-visibility world-class events, and to foster the adoption of our solution. You will work on the FIFA World Cup 2026 and FIFA Women's World Cup 2027 ticketing projects and experience the ultimate thrill of seeing millions of spectators benefit from the results of your work. You will join a dynamic and fast-paced environment and work with cross-divisional internal teams across multiple geographies.
Mission and Responsibilities
- Acting as a principal Point of Contact for key Clients at a senior level throughout the life of the projects.
- Building excellent relationships with Clients and contributing to outstanding Client satisfaction.
- Planning and coordinating the deployment of the SECUTIX platform according to standard FAN4LIFE processes and tools.
- Delivering projects and tasks on-time, within scope, to quality and budget.
- Organizing business and technical workshops to understand Client needs and goals.
- Coordinating internal resources and third parties/partners for the flawless execution of business and technology services, on behalf of Clients.
- Planning and managing Client on-sale and event support, both on-site and remotely.
- Providing advisory services relating to ticketing sales and fulfilment strategies for major events.
- Meeting regularly with Clients to identify, develop and pursue new business opportunities.
- Leading a motivated team of 5, ensuring regular, structured internal team meetings are held, setting clear actions, goals, and targets for the team.
- Acquiring knowledge of SECUTIX technology to provide relevant advice to FAN4LIFE Clients.
- Some overnight travel to customer locations is to be expected on a monthly basis.
About your profile
Your Skills
- Deep project management experience, having led teams across multiple geographies.
- Proven track record of achievement and experience of leading very large Client projects with multiple stakeholders in ticketing, technology, and finance.
- Strong background in client and partner management.
- Excellent knowledge of the ticketing industry in the sports & tournament sector.
- Ability to build and maintain excellent relationships with Clients and Colleagues.
- Strong communication skills, with the ability to work across multiple teams and stakeholders.
- Solid organizational skills including attention to detail and the ability to multi-task.
- Comfortable with high-pressure situations in a fast-paced dynamic environment.
- Previous experience of operating a ticketing platform, preferably SECUTIX S-360 and TIXNGO, is a plus.
- Graduate-level education.
- Fluency in English. Any other European language is a plus.
Your Work Experience
- Strong relevant experience in project management and the event industry.
- Management experience with SaaS products, mobile Apps, and associated hardware.
- Client-facing experience in an implementation environment.
- Sports Federation and IT industry experience is a plus.
Senior Delivery Manager for FIFA World Cup employer: ELCA
Contact Detail:
ELCA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Delivery Manager for FIFA World Cup
✨Tip Number 1
Network with professionals in the sports and ticketing industry. Attend events, webinars, or conferences related to major sporting events like the FIFA World Cup. This will help you make valuable connections and learn more about the specific needs of clients in this sector.
✨Tip Number 2
Familiarise yourself with SECUTIX's ticketing platform and its features. Understanding how their technology works will not only boost your confidence during interviews but also demonstrate your commitment to the role and your ability to provide relevant advice to clients.
✨Tip Number 3
Showcase your project management skills by discussing past experiences where you successfully led teams across multiple geographies. Highlight any specific challenges you faced and how you overcame them, especially in high-pressure environments.
✨Tip Number 4
Prepare to discuss your strategies for building and maintaining client relationships. Think of examples where you have gone above and beyond to ensure client satisfaction, as this is crucial for the Senior Delivery Manager role.
We think you need these skills to ace Senior Delivery Manager for FIFA World Cup
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your project management experience, especially in the sports and ticketing sectors. Emphasise any relevant achievements and your ability to manage large client projects with multiple stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sports events and ticketing. Mention specific experiences that demonstrate your skills in client management and project delivery, particularly in high-pressure environments.
Showcase Relevant Skills: Clearly outline your skills related to the job description, such as your knowledge of ticketing platforms, organisational abilities, and communication skills. Use examples to illustrate how you've successfully managed similar projects.
Highlight Team Leadership Experience: Since the role involves leading a team, be sure to include any previous leadership roles. Discuss how you have motivated teams, set goals, and achieved results in past projects.
How to prepare for a job interview at ELCA
✨Showcase Your Project Management Skills
Be prepared to discuss your previous project management experiences in detail. Highlight specific examples where you successfully led teams across multiple geographies, especially in high-pressure environments like major sports events.
✨Demonstrate Client Relationship Building
Since this role involves liaising with key clients, share instances where you've built and maintained strong relationships. Emphasise your ability to understand client needs and how you’ve contributed to their satisfaction.
✨Familiarise Yourself with SECUTIX Tools
If you have experience with SECUTIX S-360 or TIXNGO, make sure to mention it. If not, do some research on these platforms and be ready to discuss how you can quickly adapt to using them for ticketing operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of challenges you might face while coordinating ticketing services for large events and how you would address them effectively.
