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- Tasks: Lead ticketing operations for world-class sports events and ensure seamless service delivery.
- Company: Join SECUTIX, a leading SaaS provider in the Sports and Events industry.
- Benefits: Dynamic team environment, exciting projects, and opportunities for professional growth.
- Why this job: Make a real impact in the sports industry while working with innovative technologies.
- Qualifications: 10-15 years in event operations with strong customer focus and project management skills.
- Other info: International role with travel opportunities and direct client engagement.
The predicted salary is between 48000 - 72000 £ per year.
Our vision is to enable our Sports and Events industry customers to take control of their ticket operations and distribution to massively engage their audiences and client groups. SECUTIX is a leading provider of a SaaS Ticketing & Engagement platform. S-360, S-MOBILE, and S-Pay are innovative products and platforms providing business critical solutions to the Sports and Events organizations. SECUTIX has established a standard model (processes and activities) to deliver high class ticketing business services to Sports and Events organizations. It enables us to deliver high quality and continuously improved ticketing operations for and with these organizations.
To support our continued growth, we are looking for an Event Operations Manager to join our team in London, whose mission is to lead and deliver ticketing operations for high-visibility world-class events. The key purpose of this role is to add value beyond software to our client base, existing and new. An ability to understand the needs and commercial objectives of Sports Organisations is key and subsequently advise and deliver on how to support successful outcomes.
Main responsibilities
- Oversee end-to-end service delivery, ensuring clients receive seamless, high-quality ticketing operations and support.
- Act as the primary liaison between clients and internal teams, translating client needs into actionable requirements for Services, Support, and Technical teams, and gathering event information.
- Assist the Operations Centre manager in planning, organizing, and executing ticketing operations for various events.
- Ensure Operational Excellence, monitoring service levels, resolving escalations, and implementing best practices.
- Drive client performance and sustainable revenue growth, optimizing platform usage, improving workflows, implementing best practices, and ensuring clients achieve their revenue, attendance, and fan-experience goals.
- Support commercial growth, identifying upsell opportunities, strengthening client relationships, and contributing to contract renewals and expansions.
- Contribute to improving Services delivery processes and capabilities, strengthen team collaboration and performance, and uphold high standards of quality across all service interactions.
- Play a key role in updating and optimizing the Business Services catalog to deliver premium, profitable solutions to clients.
What we offer
- A stimulating and professional working environment in a dynamic team with extensive expertise.
- Exciting projects using the latest technologies.
- Cross-functional teamwork.
- Direct contact with clients in the Sports and Events Industry.
- A supportive culture with excellent opportunities for professional and personal training and development.
- A truly international environment, working with colleagues and clients across Europe and beyond.
Your profile
- 10 - 15 years of proven experience as Event Operations Manager in the Sports and Events industry.
- Strong experience in major events ticketing sales and delivery.
- Demonstrate a strong customer-centric approach coupled with a strategic mindset focused on driving sustainable revenue growth.
- Proven ability to engage effectively with clients and internal stakeholders.
- Strong project and risk management skills.
- Excellent organizational, analytical and problem-solving skills, with a professional and proactive mindset.
- Ability to work under pressure while maintaining a high level of quality and professionalism.
- Willing and able to travel extensively to provide hands-on, on-site operational supervision.
- Fluent in English, French proficiency is a plus.
Event Operations Manager in London employer: ELCA
Contact Detail:
ELCA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Operations Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, and conferences related to sports and events. This is your chance to connect with potential employers and showcase your passion for the field.
✨Tip Number 2
Don’t just apply; engage! When you find a role that excites you, reach out to current employees on LinkedIn. Ask them about their experiences and share your enthusiasm for the company. It’s all about making those personal connections!
✨Tip Number 3
Prepare for interviews by researching the company’s recent events and ticketing operations. Show them you’re not just another candidate; you’re someone who understands their mission and can contribute to their success.
✨Tip Number 4
Apply through our website! We love seeing applications directly from passionate candidates. Plus, it gives you a better chance to stand out in the crowd. Don’t miss out on the opportunity to join our dynamic team!
We think you need these skills to ace Event Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Event Operations Manager role. Highlight your experience in ticketing operations and any major events you've managed. We want to see how your skills align with our mission at SECUTIX!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the Sports and Events industry and how you can add value beyond software. Show us your personality and enthusiasm for the role!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Quantify your successes in previous roles, like revenue growth or client satisfaction improvements. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ELCA
✨Know Your Stuff
Before the interview, dive deep into SECUTIX and their ticketing solutions. Familiarise yourself with S-360, S-MOBILE, and S-Pay. Being able to discuss how these platforms can enhance client operations will show your genuine interest and understanding of the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your event operations management skills. Focus on instances where you successfully improved ticketing processes or enhanced client relationships, as this aligns perfectly with what they’re looking for.
✨Ask Smart Questions
Come prepared with insightful questions about their current projects or challenges in the sports and events industry. This not only demonstrates your enthusiasm but also shows that you’re thinking strategically about how you can contribute to their goals.
✨Demonstrate Team Spirit
Since collaboration is key in this role, be ready to discuss how you've worked effectively within teams in the past. Highlight your ability to liaise between clients and internal teams, ensuring everyone is on the same page for successful event delivery.
