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- Tasks: Lead ticketing operations for world-class sports events and ensure seamless service delivery.
- Company: Join SECUTIX, a leading SaaS provider in the Sports and Events industry.
- Benefits: Dynamic team environment, exciting projects, and opportunities for professional growth.
- Other info: International role with travel opportunities and direct client engagement.
- Why this job: Make a real impact in the sports industry while working with cutting-edge technology.
- Qualifications: 10-15 years in event operations with strong customer focus and project management skills.
The predicted salary is between 60000 - 80000 £ per year.
Our vision is to enable our Sports and Events industry customers to take control of their ticket operations and distribution to massively engage their audiences and client groups. SECUTIX is a leading provider of a SaaS Ticketing & Engagement platform. S-360, S-MOBILE, and S-Pay are innovative products and platforms providing business critical solutions to the Sports and Events organizations. SECUTIX has established a standard model (processes and activities) to deliver high class ticketing business services to Sports and Events organizations. It enables us to deliver high quality and continuously improved ticketing operations for and with these organizations.
To support our continued growth, we’re looking for an Event Operations Manager to join our team in London, whose mission is to lead and deliver ticketing operations for high-visibility world-class events. The key purpose of this role is to add value beyond software to our client base, existing and new. An ability to understand the needs and commercial objectives of Sports Organisations is key and subsequently advise and deliver on how to support successful outcomes.
Main responsibilities- Oversee end-to-end service delivery, ensuring clients receive seamless, high-quality ticketing operations and support.
- Act as the primary liaison between clients and internal teams, translating client needs into actionable requirements for Services, Support, and Technical teams, and gathering event information.
- Assist the Operations Centre manager in planning, organizing, and executing ticketing operations for various events.
- Ensure Operational Excellence, monitoring service levels, resolving escalations, and implementing best practices.
- Drive client performance and sustainable revenue growth, optimizing platform usage, improving workflows, implementing best practices, and ensuring clients achieve their revenue, attendance, and fan-experience goals.
- Support commercial growth, identifying upsell opportunities, strengthening client relationships, and contributing to contract renewals and expansions.
- Contribute to improving Services delivery processes and capabilities, strengthen team collaboration and performance, and uphold high standards of quality across all service interactions.
- Play a key role in updating and optimizing the Business Services catalog to deliver premium, profitable solutions to clients.
- A stimulating and professional working environment in a dynamic team with extensive expertise.
- Exciting projects using the latest technologies.
- Cross-functional teamwork.
- Direct contact with clients in the Sports and Events Industry.
- A supportive culture with excellent opportunities for professional and personal training and development.
- A truly international environment, working with colleagues and clients across Europe and beyond.
- 10 - 15 years of proven experience as Event Operations Manager in the Sports and Events industry.
- Strong Experience in major events ticketing sales and delivery.
- Demonstrate a strong customer-centric approach coupled with a strategic mindset focused on driving sustainable revenue growth.
- Proven ability to engage effectively with clients and internal stakeholders.
- Strong project and risk management skills.
- Excellent organizational, analytical and problem-solving skills, with a professional and proactive mindset.
- Ability to work under pressure while maintaining a high level of quality and professionalism.
- Willing and able to travel extensively to provide hands-on, on-site operational supervision.
- Fluent in English, French proficiency is a plus.
Event Operations Manager in London employer: Elca Cloud Services
Contact Detail:
Elca Cloud Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Operations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Sports and Events industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or clients. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your past event operations successes. Include metrics, testimonials, and any innovative solutions you’ve implemented. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by researching SECUTIX and its products. Understand their ticketing operations and think about how your experience aligns with their needs. Tailor your responses to show how you can add value beyond just software.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at SECUTIX.
We think you need these skills to ace Event Operations Manager in London
Some tips for your application 🫡
Show Your Passion for Events: When writing your application, let your enthusiasm for the Sports and Events industry shine through. We want to see how your experience aligns with our mission to deliver high-quality ticketing operations and support for world-class events.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Event Operations Manager role. Highlight your relevant experience in ticketing sales and delivery, and don’t forget to mention any major events you've managed. We love seeing how you can add value beyond software!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we’re looking for someone who can communicate effectively with clients and internal teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Elca Cloud Services
✨Know Your Stuff
Before the interview, dive deep into SECUTIX and their ticketing solutions. Familiarise yourself with S-360, S-MOBILE, and S-Pay. Being able to discuss how these platforms can enhance client operations will show your genuine interest and understanding of the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your event operations management skills. Focus on instances where you successfully drove revenue growth or improved client satisfaction. This will demonstrate your capability to add value beyond software.
✨Client-Centric Mindset
Emphasise your customer-centric approach during the interview. Be ready to discuss how you've engaged with clients in the past, translating their needs into actionable plans. This is crucial for the role, so showcasing this skill will set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions about SECUTIX's current projects and future goals. Inquire about their approach to optimising ticketing operations and enhancing client relationships. This shows your enthusiasm for the role and your strategic mindset.