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- Tasks: Lead ticketing operations for world-class sports events and ensure seamless service delivery.
- Company: Join SECUTIX, a leading SaaS provider in the Sports and Events industry.
- Benefits: Dynamic team environment, exciting projects, and opportunities for professional growth.
- Why this job: Make a real impact in the sports industry while working with innovative technologies.
- Qualifications: 10-15 years in event operations with a strong customer-centric approach.
- Other info: International role with travel opportunities and direct client engagement.
The predicted salary is between 48000 - 84000 £ per year.
Our vision is to enable our Sports and Events industry customers to take control of their ticket operations and distribution to massively engage their audiences and client groups. SECUTIX is a leading provider of a SaaS Ticketing & Engagement platform. S-360, S-MOBILE, and S-Pay are innovative products and platforms providing business critical solutions to the Sports and Events organizations. SECUTIX has established a standard model (processes and activities) to deliver high class ticketing business services to Sports and Events organizations. It enables us to deliver high quality and continuously improved ticketing operations for and with these organizations.
To support our continued growth, we’re looking for an Event Operations Manager to join our team in London, whose mission is to lead and deliver ticketing operations for high-visibility world-class events. The key purpose of this role is to add value beyond software to our client base, existing and new. An ability to understand the needs and commercial objectives of Sports Organisations is key and subsequently advise and deliver on how to support successful outcomes.
Main responsibilities- Oversee end-to-end service delivery, ensuring clients receive seamless, high-quality ticketing operations and support.
- Act as the primary liaison between clients and internal teams, translating client needs into actionable requirements for Services, Support, and Technical teams, and gathering event information.
- Assist the Operations Centre manager in planning, organizing, and executing ticketing operations for various events.
- Ensure Operational Excellence, monitoring service levels, resolving escalations, and implementing best practices.
- Drive client performance and sustainable revenue growth, optimizing platform usage, improving workflows, implementing best practices, and ensuring clients achieve their revenue, attendance, and fan-experience goals.
- Support commercial growth, identifying upsell opportunities, strengthening client relationships, and contributing to contract renewals and expansions.
- Contribute to improving Services delivery processes and capabilities, strengthen team collaboration and performance, and uphold high standards of quality across all service interactions.
- Play a key role in updating and optimizing the Business Services catalog to deliver premium, profitable solutions to clients.
- A stimulating and professional working environment in a dynamic team with extensive expertise.
- Exciting projects using the latest technologies.
- Cross-functional teamwork.
- Direct contact with clients in the Sports and Events Industry.
- A supportive culture with excellent opportunities for professional and personal training and development.
- A truly international environment, working with colleagues and clients across Europe and beyond.
- 10 - 15 years of proven experience as Event Operations Manager in the Sports and Events industry.
- Strong Experience in major events ticketing sales and delivery.
- Demonstrate a strong customer-centric approach coupled with a strategic mindset focused on driving sustainable revenue growth.
- Proven ability to engage effectively with clients and internal stakeholders.
- Strong project and risk management skills.
- Excellent organizational, analytical and problem-solving skills, with a professional and proactive mindset.
- Ability to work under pressure while maintaining a high level of quality and professionalism.
- Willing and able to travel extensively to provide hands-on, on-site operational supervision.
- Fluent in English, French proficiency is a plus.
Event Operations Manager employer: Elca Cloud Services
Contact Detail:
Elca Cloud Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Sports and Events industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or clients. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! Create a portfolio or a personal website that highlights your past event operations successes. Include case studies, testimonials, and any innovative solutions you've implemented. This will help you stand out when you apply through our website.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand how SECUTIX operates and think about how your skills can add value to their ticketing services. Tailor your responses to show you’re not just a fit for the role, but also passionate about their mission.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Reiterate your enthusiasm for the role and mention something specific from the conversation that resonated with you. It shows you’re genuinely interested and keeps you top of mind.
We think you need these skills to ace Event Operations Manager
Some tips for your application 🫡
Show Your Passion for Events: When writing your application, let your enthusiasm for the Sports and Events industry shine through. We want to see how your experience aligns with our mission to deliver top-notch ticketing operations.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Event Operations Manager role. Highlight relevant experiences that demonstrate your ability to manage ticketing operations and client relationships effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly related to the job description.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our dynamic team!
How to prepare for a job interview at Elca Cloud Services
✨Know Your Stuff
Before the interview, dive deep into SECUTIX and their ticketing solutions. Familiarise yourself with S-360, S-MOBILE, and S-Pay. Being able to discuss how these platforms can enhance client operations will show your genuine interest and understanding of the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your event operations management skills. Focus on instances where you successfully drove revenue growth or improved client satisfaction. This will demonstrate your capability to add value beyond software.
✨Client-Centric Mindset
Emphasise your customer-centric approach during the interview. Be ready to discuss how you've engaged with clients in the past, translating their needs into actionable plans. This is crucial for the role, so showcasing this skill will set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions about SECUTIX's current projects and future goals. Inquire about their approach to optimising ticketing operations and enhancing client relationships. This shows your enthusiasm for the role and your strategic mindset.
