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For Companies At a Glance
- Tasks: Oversee daily operations, drive occupancy, and deliver exceptional customer service.
- Company: Leading flexible workspace operator with a dynamic culture.
- Benefits: Up to £50,000 salary, training opportunities, and a supportive environment.
- Why this job: Join a vibrant team and build a thriving community in a varied role.
- Qualifications: Experience in sales or workspace management and strong customer service skills.
- Other info: Autonomy to run the centre and excellent career progression opportunities.
A leading flexible workspace operator is seeking an experienced Centre Manager to oversee daily operations, drive occupancy, deliver exceptional customer service, and manage a small front-of-house team. This role is ideal for someone who thrives in a varied environment, enjoys building strong client relationships, and can confidently balance operations, sales, and team leadership.
The Role
As Centre Manager, you will be responsible for the smooth and efficient running of the centre, ensuring all members, visitors, and prospects experience a warm, professional, and well-maintained environment.
- Customer Service & Member Experience
- Build a strong sense of community within the centre
- Manage onboarding for new members (setup, invoicing, welcome process)
- Hold regular meetings with members to maintain satisfaction
- Lead by example to ensure exceptional client care
- Ensure all services are correctly costed and invoiced
- Sales & Occupancy
- Conduct high-quality viewings and ensure the centre is always show-ready
- Respond to all enquiries promptly, managing details accurately in the CRM
- Prepare proposals and Licence Agreements
- Engage actively with prospective clients to maximise occupancy
- Support yield uplifts and renewals to drive revenue
- Maintain awareness of local competitors and market conditions
- Attend local networking events as needed
- Operations & Facilities
- Oversee maintenance contracts and property works
- Log and track jobs, escalating when needed
- Maintain strong knowledge of IT & Telecoms systems
- Ensure all policies, procedures, and deadlines are met
- Protect security, access control, and asset safety
- Ensure the centre is consistently clean, professional, and well-presented
- Team Leadership
- Motivate and develop the team to meet business needs
- Budget & Financial Management
- Including renewals, negotiations, P&L and event budget.
About You
You will be successful in this role if you can demonstrate:
- Experience in sales, workspace management, serviced offices, or high-end hospitality in an assistant manager or higher-level role.
- Strong customer service and relationship-building skills
- Excellent organisation, time-management, and administrative ability
- Confidence managing budgets, occupancy, and centre performance
- Ability to lead, support, and motivate a team
- Strong IT skills (Microsoft Office, CRM systems)
- Ability to work independently and use initiative
- Flexibility, resilience, and the ability to work under pressure
- Professionalism, reliability, and great communication
What You’ll Get
- A dynamic, supportive working environment
- Autonomy to run a centre and build a thriving community
- Opportunities for training, development, and progression
- A varied role combining operations, sales, customer service, and leadership
How to Apply
If you’re a confident, proactive Centre Manager looking for your next step within the flexible workspace sector, apply today with your CV.
Centre Manager in Stevenage employer: Elbrus Partners Ltd
Contact Detail:
Elbrus Partners Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager in Stevenage
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with clients and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience in sales and customer service makes you the perfect Centre Manager. Highlight specific examples of how you've built strong client relationships or improved occupancy in previous roles.
✨Tip Number 3
Network like a pro! Attend local events or connect with industry professionals on LinkedIn. Building relationships can lead to insider info about job openings and give you an edge over other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Centre Manager in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Centre Manager role. Highlight your experience in sales, customer service, and team leadership to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the flexible workspace sector and how your background makes you an ideal candidate for this role.
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Whether it’s increasing occupancy rates or improving customer satisfaction, we want to see how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Elbrus Partners Ltd
✨Know Your Centre Inside Out
Before the interview, make sure you research the company and its centres thoroughly. Understand their values, services, and what sets them apart in the flexible workspace market. This will help you demonstrate your genuine interest and show that you're ready to contribute to their success.
✨Showcase Your Customer Service Skills
As a Centre Manager, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for clients or resolved issues effectively. This will highlight your ability to build strong relationships and maintain member satisfaction.
✨Demonstrate Your Leadership Style
Think about how you lead and motivate a team. Be ready to discuss your approach to team management, including how you handle challenges and foster a positive work environment. Sharing specific instances where you've successfully led a team will make a strong impression.
✨Prepare for Financial Discussions
Since budget management is part of the role, brush up on your financial knowledge. Be prepared to discuss how you've managed budgets in the past, your understanding of P&L statements, and any strategies you've used to drive revenue. This will show that you're not just a people person but also financially savvy.
