Centre Operations Assistant ?? Location: London, Millbank
Ensure you read the information regarding this opportunity thoroughly before making an application.
?? Salary: £27,000 per annum
?? Hours: 40 hours per week, MondayFriday, 8:30am5:30pm
?? Reporting to: General Manager
About the Role Were looking for an enthusiastic and customer-focused Centre Operations Assistant to join our team in London Millbank.
Youll play a key role in delivering an exceptional customer experience while supporting the General Manager with the smooth, safe and compliant day-to-day running of the business centre.
Key Responsibilities Deliver an outstanding customer experience to customers, prospects, clients and colleagues.
Welcome customers and provide professional, friendly viewings of the centre.
Build strong customer relationships and identify upselling opportunities .
Respond proactively to customer queries and resolve issues at first point of contact wherever possible.
Maintain the centre and meeting rooms to a high standard .
Coordinate and oversee customer move-ins and meeting room/event requirements.
Ensure all centre revenue and billing opportunities are captured.
Support the General Manager with day-to-day centre operations and ad hoc duties .
Complete regular health & safety checks , ensuring the centre remains safe and compliant.
Report and follow up on building issues, accidents, incidents and near misses.
Coordinate contractors and planned maintenance works.
Ensure company policies and procedures are followed, including GDPR, AML and compliance requirements .
Maintain accurate customer documentation and support compliance checks.
What Were Looking For Previous customer service experience is essential .
Minimum Grade C in English and Maths (or equivalent) .
Confident using Microsoft Office 365 , particularly Word, Excel and Outlook.
Excellent communication and relationship-building skills.
Strong planning and organisational abilities.
A proactive, professional and customer-focused approach.
Resilient, adaptable and comfortable working in a fast-paced environment.
A positive team player who embraces change.
Fire Marshal and First Aid training will be provided.
What's on Offer £27,000 salary
33 days annual leave , including Bank Holidays
Discounted Private Medical Insurance
Life Assurance
Income Protection Insurance
NEST Pension Scheme
Employee Assistance Programme
Cycle Scheme
Annual flu jabs and eye tests
Training and professional development support
Enhanced maternity, adoption, shared parental and paternity pay
Annual professional membership subscription
Payroll Giving
This Company operates a growing nationwide network of flexible business centres, supporting entrepreneurs and businesses with flexible workspaces and a first-class customer experience.
They're passionate about creating great places to work and helping our customers create, grow and enjoy running their businesses .
They're values are Smart, Supportive, Prudent, Straightforward and Responsible and they look for people who share these values. xohmjla
Interested? If youre a confident, organised and customer-focused individual looking for your next opportunity, wed love to hear from you.
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