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For Companies At a Glance
- Tasks: Support daily operations and enhance customer experience in a vibrant workspace.
- Company: Established flexible workspace provider with a focus on community and collaboration.
- Benefits: Competitive salary, travel expenses paid, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction and revenue.
- Qualifications: Experience in customer service or operations, strong communication skills, and sales awareness.
- Other info: Flexible work environment with potential for career advancement.
An established flexible workspace provider is looking for a Centre Executive to support the day-to-day running and commercial performance of a busy centre based in Swallowfield and Brighton sites. This is a varied, customer-facing role combining operations, sales, and team supervision, ideal for someone from a serviced office, coworking, hospitality, events, or customer service management background.
The Role
Working closely with the General Manager, you'll play a key role in delivering an exceptional customer experience while supporting revenue growth across coworking, meetings & events, and other non-office income streams. You'll act in a supervisory capacity to on-site support staff and be hands-on in ensuring the centre runs smoothly, safely, and profitably.
Key Responsibilities
- Customer Experience & Sales
- Deliver a high standard of customer service, driving satisfaction and retention
- Conduct professional tours and manage enquiries from first contact through to close
- Build strong relationships with customers through regular engagement and events
- Resolve customer issues promptly and professionally
- Operations & Facilities
- Support the daily operation of the centre, including opening and closing
- Ensure health & safety standards and compliance are maintained
- Coordinate repairs, maintenance, and facilities issues
- Commercial & KPI Support
- Support delivery of revenue and occupancy targets
- Drive fast cash revenue streams such as coworking and meetings & events
- Track and report on sales activity and KPIs
- Work with marketing on local campaigns to increase demand and visibility
- Team Supervision
- Provide day-to-day guidance and support to on-site operations staff
- Assist with onboarding, training, and performance management
- Help ensure effective rota planning and coverage
About You
- Experience in a customer-facing, operational or supervisory role
- Strong commercial awareness with confidence around sales and targets
- Calm, organised, and able to prioritise in a busy environment
- Confident communicator with a professional, customer-first approach
- Comfortable using Microsoft Office and CRM systems
- Must be able to commute to Swallowfield and Brighton
Centre Executive in Reading employer: Elbrus Partners Ltd
Contact Detail:
Elbrus Partners Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Executive in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the coworking and hospitality sectors. You never know who might have a lead on that perfect Centre Executive role. Plus, personal referrals can really give you an edge!
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and operations. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills! Bring along examples of how you've improved customer satisfaction or driven sales in previous roles. We love seeing real-life results, so be ready to share your success stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are ready to make a difference in our centres.
We think you need these skills to ace Centre Executive in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Centre Executive role. Highlight any customer service, operations, or sales experience you have, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've delivered exceptional customer experiences or driven revenue growth in previous positions.
Show Your Personality: We love a bit of personality! Don’t be afraid to let your unique voice come through in your application. We’re looking for someone who can connect with our customers and team, so show us what makes you stand out.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at Elbrus Partners Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Centre Executive role. Familiarise yourself with the key responsibilities like customer experience, sales, and operations. This will help you demonstrate how your background in customer service or hospitality aligns perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer experiences, be ready to share specific examples from your past roles. Think of times when you resolved customer issues or went above and beyond to ensure satisfaction. This will highlight your customer-first approach and problem-solving abilities.
✨Prepare for Sales and KPI Discussions
Brush up on your commercial awareness and be prepared to discuss how you've contributed to revenue growth in previous positions. Bring examples of how you’ve tracked sales activity or met targets, as this will show you understand the importance of driving performance in a busy centre.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current challenges in customer engagement or how they measure success in terms of occupancy and revenue. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
