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For Companies At a Glance
- Tasks: Support daily operations and provide a warm welcome to clients and visitors.
- Company: Dynamic workspace focused on customer experience and operational excellence.
- Benefits: Competitive salary, 33 days annual leave, and ongoing training opportunities.
- Why this job: Be the face of the company while ensuring smooth operations behind the scenes.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 26000 - 27500 £ per year.
We are looking for a confident and proactive Reception & Operations Assistant to support the day-to-day running of a busy, customer-focused workspace. This is a varied, hands-on role combining front-of-house responsibilities with operational support. You will be the first point of contact for clients and visitors, while also ensuring the centre runs smoothly, safely, and in line with compliance standards.
The Role
You will play a key role in both customer experience and behind-the-scenes operations.
- Reception & Customer Experience
- Providing a warm, professional welcome to all clients and visitors
- Managing front-of-house, calls, and day-to-day enquiries
- Delivering viewings and supporting meeting room bookings
- Building strong relationships with customers and resolving queries efficiently
- Supporting smooth client move-ins and ongoing engagement
- Maintaining high presentation standards across the centre
- Operations & Commercial Support
- Supporting revenue capture and identifying upselling opportunities
- Preparing meeting rooms and office spaces to a high standard
- Assisting with the day-to-day running of the centre
- Health & Safety & Compliance
- Ensuring the centre operates safely and in line with policies and procedures
- Completing regular checks and resolving issues within set timeframes
- Coordinating contractors and overseeing works on-site
- Supporting compliance with GDPR, AML, and internal processes
- Maintaining accurate records and reporting incidents where required
About You
- You will be someone who enjoys being front-facing but is equally comfortable taking ownership behind the scenes.
- Previous customer service or reception experience (essential)
- Strong communication and relationship-building skills
- Highly organised with excellent attention to detail
- Proactive, reliable, and able to work independently
- A team player with a positive, can-do attitude
- Confident using Microsoft Office (Word, Excel, Outlook)
What You’ll Get
- Competitive salary
- Benefits package
- Ongoing training and development (including First Aid & Fire Marshal)
- A varied role within a professional, fast-paced environment
The Environment
This is a fully site-based role suited to someone who enjoys being busy, visible, and involved in all aspects of the workplace.
Reception and Administration Assistant in Oxford employer: Elbrus Partners Ltd
Contact Detail:
Elbrus Partners Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Administration Assistant in Oxford
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with clients and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your front-of-house skills! Since you'll be the first point of contact, role-play common scenarios with a friend. This will boost your confidence and help you handle any tricky situations that might come up during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're genuinely interested in the role and the company. Think about asking about their approach to customer service or how they support staff development.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It also gives you a chance to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Reception and Administration Assistant in Oxford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, this role is all about customer experience, so showing us your friendly side is key.
Tailor Your Application: Make sure to tailor your application specifically for the Reception & Operations Assistant role. Highlight your previous customer service experience and any relevant skills that match the job description. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Elbrus Partners Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception and Administration Assistant. Familiarise yourself with the job description, especially the customer service and operational support aspects. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
As this role involves being the first point of contact, it’s crucial to highlight your communication abilities. Prepare examples of how you've effectively managed customer interactions in the past. Practising common interview questions can also help you articulate your thoughts clearly and confidently.
✨Demonstrate Your Organisational Skills
Being highly organised is key for this position. Bring up specific instances where you’ve successfully managed multiple tasks or projects simultaneously. You might even want to mention any tools or methods you use to stay organised, as this shows you’re proactive and detail-oriented.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, the company culture, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.