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- Tasks: Deliver a warm welcome and manage front-of-house operations in a vibrant workspace.
- Company: Join a premium, purpose-driven flexible workspace provider.
- Benefits: Earn £16.00 per hour with flexible working hours and a dynamic environment.
- Why this job: Be the face of a community and create memorable experiences for members and visitors.
- Qualifications: Previous customer-facing experience and a passion for hospitality are essential.
- Other info: Fast-paced role with opportunities to engage and connect with diverse individuals.
The predicted salary is between 13 - 16 £ per hour.
Temporary Front of House/ Community Associate - TUESDAY TO THURSDAYS 9AM - 6PM
Location: MK9, Milton Keynes
Contract: Temporary (Agency)
Rate: £16.00 per hour via umbrella
We are recruiting a temporary Front of House / Community Associate to support a premium, purpose-driven flexible workspace provider across multiple sites. This is a customer-facing role suited to individuals who thrive in fast-paced, people-focused environments and enjoy delivering an outstanding member experience. You will be the first point of contact for members and visitors, ensuring a warm, professional welcome while supporting day-to-day front-of-house operations.
Key Responsibilities
- Deliver a friendly, professional front-of-house and reception service
- Act as first and last point of contact for members and visitors, in person, by phone and email
- Manage internal front desk duties including check-ins and check-outs, meeting room bookings and deliveries
- Complete New Member move-in administration in line with SOPs
- Support member onboarding, events and community engagement
- Maintain high standards across reception, communal areas and meeting rooms
- Handle all member and external enquiries in person, by phone and via email
- Carry out daily walkthroughs and report maintenance or operational issues
- Notify members of deliveries and communicate guest or tour arrivals internally
- Support opening and closing procedures and general site operations
- Overall Team Player cover lunch breaks, sickness and annual leave when required
Experience Required
- Previous 5* front-of-house, reception or customer-facing experience essential
- Background in hospitality, co-working, events, luxury retail or members clubs desirable
- Experience working in a fast-paced environment managing multiple priorities while maintaining attention to detail and professionalism
- Confident using Microsoft Office and digital systems, email, calendar
- Experience with CRM or booking systems beneficial
Front of House / Community Host - Milton Keynes MK9 employer: Elbrus Partners Ltd
Contact Detail:
Elbrus Partners Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House / Community Host - Milton Keynes MK9
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the workspace provider. Check out their website and social media to understand their vibe. This will help you tailor your responses and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering an outstanding member experience, think of examples from your past where you've gone above and beyond for customers. We want to hear those stories during the interview!
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for their team!
We think you need these skills to ace Front of House / Community Host - Milton Keynes MK9
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with people and your passion for delivering outstanding member experiences. Don’t be afraid to share a bit about yourself and what makes you a great fit for our community.
Tailor Your CV: Make sure your CV is tailored to the Front of House role. Highlight your previous customer-facing experience and any relevant skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage multiple priorities, so show us you can communicate effectively!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about our company culture while you’re at it!
How to prepare for a job interview at Elbrus Partners Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front of House / Community Host. Familiarise yourself with the key tasks like managing check-ins, handling enquiries, and supporting member onboarding. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering an outstanding member experience, be ready to share specific examples from your previous roles where you excelled in customer service. Highlight situations where you went above and beyond to ensure satisfaction, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess how you would handle various situations at the front desk. Think about how you would manage a busy reception area or deal with a difficult customer. Practising these scenarios can help you respond confidently during the interview.
✨Dress the Part and Be Professional
As the first point of contact, your appearance matters! Dress smartly and maintain a professional demeanour throughout the interview. This not only shows respect for the interviewers but also reflects the high standards expected in a front-of-house role.