At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive business success.
- Company: Join a forward-thinking company focused on customer satisfaction and team development.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: A vibrant workplace with a focus on health, safety, and professional development.
- Why this job: Make a real impact by building strong customer relationships and leading a motivated team.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a proactive and customer-focused Customer Services Manager (CSM) to lead the day-to-day operations of our business centre. This is a hands-on management role with direct responsibility for a centre team, focused on delivering exceptional customer service, driving customer retention and renewals, and ensuring the centre operates efficiently and professionally.
The successful candidate will build strong customer relationships, understand client business needs, lead and develop the centre team, and ensure high operational standards are maintained at all times.
Key Responsibilities- Customer Service & Commercial Performance
- Build strong relationships with customers and understand their business needs.
- Manage customer renewals for clients with up to 10 workstations, achieving target rates.
- Support the Sales Team with larger renewals and occupancy objectives.
- Deliver exceptional customer service and resolve issues promptly.
- Maximise customer satisfaction, retention, and revenue opportunities.
- Conduct centre tours and support customer onboarding and move-out processes.
- Centre Operations
- Oversee the smooth day-to-day running of the centre, including administration, reporting, purchasing, and cost control.
- Ensure the centre is maintained to a high professional standard for clients and visitors.
- Maintain security procedures and operational compliance.
- Ensure the team has strong knowledge of Orega products and services.
- Team Leadership
- Lead, motivate, and develop the centre team.
- Conduct regular performance reviews and one-to-one meetings.
- Ensure appropriate staffing levels and effective rota management.
- Support recruitment, performance management, and employee development.
- Health & Safety
- Take responsibility for Health & Safety compliance, including Fire Risk Assessments, PAT testing, and routine safety checks.
- Promote a safe working environment for employees, customers, and visitors.
- 3-5 years' experience in a customer-facing commercial B2B environment.
- 2-3 years' experience managing and developing teams.
- Proven ability to deliver outstanding customer service and customer retention.
- Strong commercial awareness with experience in renewals, revenue generation, and customer relationship management.
- Experience with budgeting, reporting, and operational administration.
- Sound understanding of HR practices and employee management.
- Strong communication, negotiation, and stakeholder management skills.
- IT literate with excellent organisational skills.
- Positive, professional, and customer-focused.
- Strong leadership and team development skills.
- Commercially minded with a proactive approach.
- Able to influence and build relationships at all levels.
- Resilient, self-motivated, and able to perform under pressure.
- Excellent attention to detail and problem-solving skills.
The role has authority to:
- Recruit, manage, and discipline employees.
- Approve annual leave and absence requests.
- Authorise expenditure within agreed limits.
The role does not have authority to:
- Sign contracts or legally binding agreements on behalf of the company.
Centre Manager in Manchester employer: Elbrus Partners Ltd
As a Centre Manager at our dynamic business centre, you will thrive in a supportive and collaborative work environment that prioritises exceptional customer service and team development. We offer competitive benefits, ongoing training opportunities, and a culture that values innovation and employee well-being, making it an ideal place for those seeking meaningful and rewarding employment in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Manager in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for a Customer Services Manager role, like how you'd handle difficult customers or improve team performance. The more you practice, the more confident you'll feel!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals. Plus, it shows you're proactive!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows you're keen and professional, which is exactly what they want in a Centre Manager.
We think you need these skills to ace Centre Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Centre Manager. Highlight your experience in customer service and team leadership, and don’t forget to mention any relevant achievements that show off your skills in managing operations and driving customer satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the role. Share specific examples of how you've built strong customer relationships and led teams to success. Keep it engaging and personal!
Show Off Your Skills:In your application, make sure to showcase your commercial awareness and operational expertise. We want to see how you’ve managed budgets, improved processes, or driven revenue in previous roles. Numbers and results speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Elbrus Partners Ltd
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've built strong relationships with clients and resolved issues promptly. This will show that you understand the importance of exceptional customer service in a management role.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading and developing teams. Think of instances where you've motivated your team or conducted performance reviews. Highlighting your leadership style and how it aligns with the company's values will set you apart.
✨Showcase Your Commercial Awareness
Familiarise yourself with the company's products and services, as well as the broader market trends. Be prepared to discuss how you've previously driven customer retention and revenue generation. This will demonstrate your understanding of the commercial aspects of the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service and team management. Practice your responses to scenarios like handling difficult customers or managing team conflicts. This will help you showcase your problem-solving skills and resilience under pressure.
