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For Companies At a Glance
- Tasks: Support daily operations and deliver exceptional customer service in a busy business centre.
- Company: Leading flexible workspace operator in the heart of London.
- Benefits: Competitive salary, benefits, and clear progression opportunities.
- Why this job: Join a dynamic team and make a real impact on client experiences.
- Qualifications: 2+ years in customer service and experience supervising teams.
- Other info: Fast-paced role with opportunities for career growth in centre management.
The predicted salary is between 24000 - 32000 £ per year.
A leading flexible workspace operator is recruiting an Assistant Customer Services Manager to support the smooth running of a busy, premium business centre. This is a hands-on operational role with team supervision responsibility, suited to someone who enjoys customer service, people management, and keeping a commercial environment running to a high standard.
The Role
Reporting to the Customer Services Manager, you will support daily centre operations, oversee front-of-house service delivery, and help manage the Customer Services team. You will ensure an excellent experience for clients and visitors while maintaining strong operational, administrative, and financial controls.
Key Responsibilities
- Support the delivery of exceptional customer service across the centre
- Supervise and support the Customer Services team on a daily basis
- Handle client and visitor enquiries professionally
- Ensure the centre, offices, and meeting rooms are maintained to high standards
- Support client move-ins, move-outs, and associated administration
- Assist with invoicing, billing, direct debits, and payment chasing
- Lead daily briefings and support rota management
- Conduct centre tours and support sales and renewals activity
- Liaise with suppliers, contractors, and building management
- Ensure health & safety procedures and company standards are followed
About You
- 2+ years experience in a customer-facing commercial environment
- Experience supervising or supporting junior team members
- Strong customer service and communication skills
- Organised, proactive, and able to multitask
- Confident using IT systems and office technology
- Professional, calm, and people-focused
- Experience within flexible workspace, serviced offices, hospitality, or property is highly desirable.
The Offer
- Competitive salary and benefits
- Central London location
- Varied, fast-paced operational role
- Clear progression into centre management
Assistant Manager in City of London employer: Elbrus Partners Ltd
Contact Detail:
Elbrus Partners Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Assistant Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and team management. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your past achievements in customer service and team supervision. We want to see how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Assistant Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any supervisory roles you've had, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Assistant Customer Services Manager role. Share specific examples of how you've delivered exceptional customer service or managed a team in the past.
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for the role shine through. A friendly tone can make a big difference.
Apply Through Our Website: For the best chance of success, make sure you apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Elbrus Partners Ltd
✨Know the Company Inside Out
Before your interview, do some digging into the flexible workspace operator. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare specific examples from your past experiences where you went above and beyond for a client. Highlight how you handled difficult situations and what the outcomes were to demonstrate your capability.
✨Demonstrate Team Leadership
As an Assistant Manager, you'll be supervising a team. Be ready to discuss your experience in leading or supporting teams. Share instances where you motivated others, resolved conflicts, or improved team performance to illustrate your leadership style.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're not just interested in getting the job, but also in finding the right fit for both you and the company.
