At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive business success.
- Company: Join a forward-thinking company focused on customer satisfaction and team development.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: A vibrant workplace with a focus on health, safety, and professional development.
- Why this job: Make a real impact by building strong customer relationships and leading a motivated team.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive and customer-focused Customer Services Manager (CSM) to lead the day-to-day operations of our business centre. This is a hands-on management role with direct responsibility for a centre team, focused on delivering exceptional customer service, driving customer retention and renewals, and ensuring the centre operates efficiently and professionally.
The successful candidate will build strong customer relationships, understand client business needs, lead and develop the centre team, and ensure high operational standards are maintained at all times.
Key Responsibilities- Customer Service & Commercial Performance
- Build strong relationships with customers and understand their business needs.
- Manage customer renewals for clients with up to 10 workstations, achieving target rates.
- Support the Sales Team with larger renewals and occupancy objectives.
- Deliver exceptional customer service and resolve issues promptly.
- Maximise customer satisfaction, retention, and revenue opportunities.
- Conduct centre tours and support customer onboarding and move-out processes.
- Centre Operations
- Oversee the smooth day-to-day running of the centre, including administration, reporting, purchasing, and cost control.
- Ensure the centre is maintained to a high professional standard for clients and visitors.
- Maintain security procedures and operational compliance.
- Ensure the team has strong knowledge of Orega products and services.
- Team Leadership
- Lead, motivate, and develop the centre team.
- Conduct regular performance reviews and one-to-one meetings.
- Ensure appropriate staffing levels and effective rota management.
- Support recruitment, performance management, and employee development.
- Health & Safety
- Take responsibility for Health & Safety compliance, including Fire Risk Assessments, PAT testing, and routine safety checks.
- Promote a safe working environment for employees, customers, and visitors.
- 3-5 years' experience in a customer-facing commercial B2B environment.
- 2-3 years' experience managing and developing teams.
- Proven ability to deliver outstanding customer service and customer retention.
- Strong commercial awareness with experience in renewals, revenue generation, and customer relationship management.
- Experience with budgeting, reporting, and operational administration.
- Sound understanding of HR practices and employee management.
- Strong communication, negotiation, and stakeholder management skills.
- IT literate with excellent organisational skills.
- Positive, professional, and customer-focused.
- Strong leadership and team development skills.
- Commercially minded with a proactive approach.
- Able to influence and build relationships at all levels.
- Resilient, self-motivated, and able to perform under pressure.
- Excellent attention to detail and problem-solving skills.
The role has authority to:
- Recruit, manage, and discipline employees.
- Approve annual leave and absence requests.
- Authorise expenditure within agreed limits.
The role does not have authority to:
- Sign contracts or legally binding agreements on behalf of the company.
Centre Manager in Bolton employer: Elbrus Partners Ltd
As a Centre Manager at our dynamic business centre, you will thrive in a supportive and collaborative work environment that prioritises exceptional customer service and team development. We offer competitive benefits, ongoing training opportunities, and a culture that values innovation and employee well-being, making it an ideal place for those seeking meaningful and rewarding employment. Join us in fostering strong client relationships and driving operational excellence in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Manager in Bolton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Centre Manager role.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on showcasing your customer service skills and team leadership experience, as these are key for the role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. So, get your application in and let’s get you that job!
We think you need these skills to ace Centre Manager in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Services Manager role. Highlight your experience in customer-facing environments and any team management skills you have. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our centre manager position. Share specific examples of how you've delivered exceptional customer service and led teams in the past.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and specific outcomes to demonstrate how you've driven customer retention and improved operational efficiency. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application gets to us directly. We can’t wait to hear from you!
How to prepare for a job interview at Elbrus Partners Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Manager. Familiarise yourself with the key tasks like managing customer renewals and leading a team. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've delivered exceptional customer service in the past. Think about situations where you resolved issues promptly or built strong relationships with clients. This will highlight your proactive approach and ability to drive customer satisfaction.
✨Demonstrate Leadership Experience
Be ready to discuss your experience in leading and developing teams. Share stories about performance reviews, motivating staff, or managing rotas. This will show that you have the leadership skills necessary to manage the centre team effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s operations, team dynamics, and customer engagement strategies. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you.
