Center Manager in Cambridge

Elbrus Partners Limited provided pay range

This range is provided by Elbrus Partners Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Elbrus Partners Limited.

The Role

As Centre Manager, you will be responsible for the smooth and efficient running of the centre, ensuring all members, visitors, and prospective clients experience a welcoming, professional, and well‑presented environment.

Customer Service & Member Experience

• Act as the main point of contact and visible presence within the centre
• Build strong relationships with new and existing clients
• Manage onboarding for new members, including setup, invoicing, and welcome processes
• Hold regular catch‑ups with clients to maintain satisfaction and retention
• Always look for opportunities to go above and beyond and impress clients
• Lead by example to deliver consistently high standards of customer service
• Ensure all services are accurately costed and invoiced
• Conduct professional, high‑quality viewings of the workspace
• Respond promptly to enquiries and manage details accurately within the CRM
• Prepare proposals and Licence Agreements
• Confidently negotiate with clients where required
• Support occupancy growth, renewals, and revenue performance

Operations & Facilities

• Ensure the centre is always clean, organised, and show‑ready
• Oversee maintenance issues, logging, tracking, and escalating when required
• Maintain a strong working knowledge of IT and telecoms systems
• Ensure policies, procedures, and deadlines are followed
• Protect site security, access control, and asset safety
• Maintain excellent attention to detail, ensuring tasks are completed to a high standard
• Lead, motivate, and support a small on‑site team
• Communicate clearly and effectively, supporting team performance and morale
• Support financial performance including renewals, negotiations, and centre costs

About You

You will be successful in this role if you can demonstrate:

• Proven experience in a customer‑facing environment such as hospitality, offices, retail, or facilities
• Confidence managing a varied workload in a fast‑paced environment
• Strong communication skills and the ability to think on your feet
• A professional, enthusiastic, and proactive approach
• Excellent attention to detail and pride in delivering work to a high standard
• Confidence building rapport and negotiating with clients
• Ability to lead and motivate a small team
• Strong organisational and IT skills, including Microsoft Office and CRM systems
• Flexibility, resilience, and the ability to remain calm under pressure

What You’ll Get

• A supportive company culture that genuinely values employee wellbeing
• Structured and engaging training to support your development and progression
• A cash healthcare plan for all employees
• Access to over‑the‑phone GP appointments
• Confidential counselling, finance, and legal advice line
• Shopping cashback scheme, saving you hundreds of pounds per year
• Full company‑wide socials twice a year
• The opportunity to grow with the business and progress your career

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service

Industries: Hospitality