At a Glance
- Tasks: Be the go-to person for residents during construction projects and address their concerns.
- Company: Join a dynamic team focused on improving community living standards.
- Benefits: Gain valuable experience in customer relations and project management.
- Other info: Site-based role with opportunities for community engagement and personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSEs in English and Maths, driving licence, and good communication skills.
The predicted salary is between 40500 - 49500 £ per year.
If you have experience within construction, social housing, or property maintenance environments and an understanding of work in occupied properties then this could be the role for you. To apply for this role you must have a full, valid UK driving licence, have your own car and be open minded to travel if needed. You must also have GCSEs (or equivalent), including English and Maths and be competent in Microsoft Office (Word, Excel, Outlook).
As the Resident Liaison Officer some of your daily tasks and responsibilities would be to:
- Act as the primary point of contact for residents throughout the duration of works
- Respond to resident queries, concerns, and complaints in a timely and professional manner
- Mediating disputes where required and escalating issues appropriately
- Liaise with site teams, subcontractors, housing associations, and local authorities
- Arrange and coordinate access to properties for surveyors, operatives, and contractors
- Provide residents with adequate notice and ensure appointments are managed effectively
- Carry out pre-entry visits to identify any specific residents' needs
- Maintain accurate records of all residents' interactions, communications, and actions taken
- Track complaints and resolutions, providing regular updates to management
- Ensure all documentation is in line with company procedures and client requirements
- Support and participate in resident meetings, consultations, and community engagement events
- Gather feedback from residents to support continuous improvement of service delivery
It is essential that the right candidate would be confident in customer facing roles, have strong communication skills, excellent organisational and administrative skills and the ability to manage multiple tasks and priorities effectively. Experience within construction, social housing, or property maintenance environments and an understanding of work in occupied properties would be preferred but not essential. This role requires regular travel to project sites, flexibility may be required to attend occasional evening or community meetings and the role is site-based with no remote working.
If you are interested and would like more information about this role then please do not hesitate to apply today, good luck!
Resident Liaison Officer in Brighton employer: Elbrus Partners Limited Careers
As a Document Controller with us, you will thrive in a dynamic work environment that values precision and teamwork. Our company offers competitive benefits, a supportive culture that encourages professional growth, and opportunities to enhance your skills in document management systems. Located in a vibrant area, we provide a unique chance to engage with diverse projects while enjoying the flexibility of travel when necessary.
Contact Details:
Elbrus Partners Limited Careers Recruitment Team
