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- Tasks: Support daily operations and provide a warm welcome to clients and visitors.
- Company: Dynamic workspace in Oxford with a focus on customer experience.
- Benefits: Competitive salary, benefits package, and ongoing training opportunities.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be the face of a busy centre while ensuring smooth operations behind the scenes.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a confident and proactive Reception & Operations Assistant to support the day-to-day running of a busy, customer-focused workspace. This is a varied, hands-on role combining front-of-house responsibilities with operational support. You’ll be the first point of contact for clients and visitors, while also ensuring the centre runs smoothly, safely, and in line with compliance standards.
The Role
- Providing a warm, professional welcome to all clients and visitors
- Managing front-of-house, calls, and day-to-day enquiries
- Delivering viewings and supporting meeting room bookings
- Building strong relationships with customers and resolving queries efficiently
- Supporting smooth client move-ins and ongoing engagement
- Maintaining high presentation standards across the centre
- Supporting revenue capture and identifying upselling opportunities
- Preparing meeting rooms and office spaces to a high standard
- Assisting with the day-to-day running of the centre
- Ensuring the centre operates safely and in line with policies and procedures
- Completing regular checks and resolving issues within set timeframes
- Coordinating contractors and overseeing works on-site
- Supporting compliance with GDPR, AML, and internal processes
- Maintaining accurate records and reporting incidents where required
About You
- You’ll be someone who enjoys being front-facing but is equally comfortable taking ownership behind the scenes.
- Previous customer service or reception experience (essential)
- Strong communication and relationship-building skills
- Highly organised with excellent attention to detail
- Proactive, reliable, and able to work independently
- A team player with a positive, can-do attitude
- Confident using Microsoft Office (Word, Excel, Outlook)
What You’ll Get
- Competitive salary
- Benefits package
- Ongoing training and development (including First Aid & Fire Marshal)
- A varied role within a professional, fast-paced environment
The Environment
This is a fully site-based role suited to someone who enjoys being busy, visible, and involved in all aspects of the workplace.
Reception & Operations Assistant in Oxford employer: Elbrus Office & Professional
Contact Detail:
Elbrus Office & Professional Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception & Operations Assistant in Oxford
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with clients and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your front-of-house skills! Since you'll be the first point of contact, role-play common scenarios with a friend. This will boost your confidence and help you handle enquiries like a pro during the real deal.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're genuinely interested in the role and the company. Think about asking about their approach to customer service or how they support staff development.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Reception & Operations Assistant in Oxford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, this role is all about customer experience, so showing us your friendly side can really make a difference.
Tailor Your Application: Make sure to tailor your application specifically for the Reception & Operations Assistant role. Highlight your previous customer service experience and any relevant skills that match the job description. We love seeing how your unique background fits with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and know where to find us. We can’t wait to hear from you!
How to prepare for a job interview at Elbrus Office & Professional
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception & Operations Assistant. Familiarise yourself with customer service principles and operational support tasks. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role is all about customer experience, be ready to share examples of how you've built strong relationships with clients in the past. Think of specific situations where you resolved queries efficiently or provided exceptional service, as this will highlight your suitability for the position.
✨Demonstrate Your Organisational Skills
Being highly organised is key for this role. Prepare to discuss how you manage multiple tasks and maintain high presentation standards. You could even bring a planner or a digital tool you use to stay organised, as it shows you're proactive and detail-oriented.
✨Be Ready for Compliance Questions
Since health and safety compliance is crucial, brush up on relevant policies and procedures. Be prepared to discuss how you would ensure the centre operates safely and in line with compliance standards. Showing that you take these matters seriously will impress your interviewers.