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For Companies At a Glance
- Tasks: Manage customer accounts and drive revenue growth through upselling and cross-selling.
- Company: Join U.S. Bank, a leader in financial services with a commitment to innovation.
- Benefits: Competitive salary, performance incentives, and continuous development opportunities.
- Why this job: Make a real impact by helping customers achieve their financial goals.
- Qualifications: 1+ years in customer account management and strong communication skills required.
- Other info: Dynamic work environment with a focus on inclusion and career mobility.
The predicted salary is between 36000 - 60000 £ per year.
At U.S. Bank, we are on a journey to help customers and businesses make better financial decisions, enabling communities to grow and succeed confidently. A career with U.S. Bank offers a wide range of opportunities to discover what makes you thrive.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building platforms that help over 1.5 million customers achieve their financial goals. We are building tailored payment solutions powered by the latest technology.
Job Description
Reporting to the Customer Account Management Manager, the successful candidate will manage a specific group of Elavon's base customers in the UK. The role will deliver revenue growth through upselling and cross-selling of existing products and services across the designated account base.
The successful candidate will ensure that new customers are welcomed appropriately and that each customer has an account management plan focusing on increasing product penetration and gaining customer longevity. Regular travel to attend customer meetings is essential.
Accountabilities for your role:
- Achieve set monthly targets in respect of sales and accounts retained.
- Follow up on each account with customers to ensure understanding of offerings.
- Provide accurate reports on daily, weekly, and monthly activity.
- Update CRM systems with outcomes of communications with customers.
- Plan and execute in-person customer meetings.
- Understand and sell the whole card payment product suite.
- Maintain awareness of the business market and identify business opportunities.
Competencies for your Role:
- Drive for Results: Pursues goals with energy and perseverance.
- Collaboration: Develops good working relationships and encourages an inclusive environment.
- Agility & Innovation: Demonstrates flexibility in dealing with changing priorities.
- Talent Development & Engagement: Provides clear direction and development opportunities.
- Risk Management: Identifies and manages risks in compliance with laws and policies.
- Ethics and Trust: Maintains high ethical standards and inspires trust.
Technical Competencies for your Role:
- Leaving Certificate or equivalent as standard.
- At least 1 year of experience in a customer account management role.
- Ability to prioritise and manage a large portfolio.
- Excellent time management and organisational skills.
- Proven ability to develop and maintain relationships.
- Strong communication and interpersonal skills.
- A team player able to support colleagues across a multinational organisation.
Control Function Disclosure:
This role has been identified as Controlled Function (CF 4) under the CBI Regulations. The Company must be satisfied that the role holder complies with the requirements of the CBI's Fitness and Probity Regime.
Accessibility:
We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application process, please contact your recruiter for guidance.
Total Rewards:
U.S. Bank is committed to fair and transparent compensation practices. We offer a market-competitive compensation package, performance-based incentives, equitable benefits, continuous development opportunities, and employee recognition programs.
Closing Date: Posting may be closed earlier due to high volume of applicants.
Mobile Customer Account Manager in London employer: Elavon
Contact Detail:
Elavon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Customer Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Mobile Customer Account Manager role at U.S. Bank. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research U.S. Bank and Elavon thoroughly. Understand their products and services, especially in the card payment space. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of managing customer accounts and driving revenue growth. Tailor your examples to highlight your sales achievements and relationship-building skills.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the position.
We think you need these skills to ace Mobile Customer Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Mobile Customer Account Manager role. Highlight your relevant experience in customer account management and sales, and show us how you can help our customers thrive!
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your successes! Include specific examples of how you've met or exceeded targets in previous roles. Numbers speak volumes, so if you’ve boosted sales or improved customer retention, let us know!
Be Authentic: We value honesty and integrity, so be yourself in your application. Share your motivations and what excites you about the role at Elavon. We’re looking for genuine passion and a 'can-do' attitude that aligns with our culture.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep you updated on your application status. We can’t wait to hear from you!
How to prepare for a job interview at Elavon
✨Know Your Products Inside Out
As a Mobile Customer Account Manager, you'll need to be well-versed in the card payment product suite. Make sure you understand each product's features and benefits, so you can confidently discuss how they can meet customer needs during the interview.
✨Demonstrate Your Sales Skills
Prepare to showcase your ability to upsell and cross-sell. Think of specific examples from your past experience where you've successfully increased revenue or improved customer retention. This will show that you can deliver on the role's key accountabilities.
✨Showcase Your Relationship-Building Skills
The role requires strong interpersonal skills, so be ready to discuss how you've built and maintained relationships in previous roles. Use examples that highlight your collaboration and communication abilities, as these are crucial for success in this position.
✨Be Ready to Discuss Market Awareness
Stay informed about the card payment industry and competitors. During the interview, demonstrate your knowledge of current trends and challenges in the market. This will show that you're proactive and can identify business opportunities effectively.
