At a Glance
- Tasks: Deliver excellent customer service and manage orders from enquiry to feedback.
- Company: Join a dynamic team at Silverstone, known for its operational excellence.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Other info: Perfect for those looking to kickstart their career in a fast-paced setting.
- Why this job: Be the face of customer satisfaction and make a real difference every day.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 27900 - 34100 £ per year.
Silverstone
We’re looking for Hire Controllers with great customer service skills who thrive in a busy operational environment.
In the role of Hire Controller, you’ll be responsible for delivering an excellent service to new and existing customers.
Your days will be spent communicating with customers on the telephone, via email and responding to website requests.
You’ll manage an order from enquiry to post-hire feedback.
Building relationships with regular customers, you’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
Striving to exceed our customers’ expectations and ensuring you deal with enquiries/issues promptly and satisfactorily.
- The Main Responsibilities Of The Role Include
- Liaising with new and existing clients on new business
- Receiving incoming calls
- Raising quotations, dealing with orders, and transport planning
- Liaising with the service team to report any breakdowns
- Ensuring that drivers are promptly dealt with or directed appropriately
- Exceptional communication skills, you’ll have the ability to engage and build relationships with both external and internal customers.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience but not essential for the right candidate.
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HIRE CONTROLLER / ADMINISTRATOR in Silverstone employer: Elavation Platforms & Training
At Silverstone, we pride ourselves on being an exceptional employer that values customer service and operational excellence. Our dynamic work culture fosters collaboration and innovation, providing employees with ample opportunities for growth and development in a fast-paced environment. Located in the heart of the iconic Silverstone circuit, we offer a unique workplace experience where you can thrive while contributing to our mission of delivering outstanding service to our customers.
Contact Details:
Elavation Platforms & Training Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HIRE CONTROLLER / ADMINISTRATOR in Silverstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elavation Platforms & Training. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elavation Platforms & Training before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace HIRE CONTROLLER / ADMINISTRATOR in Silverstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elavation Platforms & Training:Your cover letter is your chance to shine! Tell us why you want to work at Elavation Platforms & Training specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elavation Platforms & Training!
How to prepare for a job interview at Elavation Platforms & Training
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
