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- Tasks: Lead backend operations, optimise logistics, and enhance customer support for a fast-growing wellness brand.
- Company: Join Elavate, one of the UK's fastest-growing wellness brands focused on collagen supplements.
- Benefits: Competitive salary, performance bonuses, health insurance, and a £5,000 learning budget.
- Why this job: Be part of a dynamic team shaping the future of the collagen industry with real impact.
- Qualifications: 2+ years in e-commerce operations, strong analytical skills, and a passion for continuous improvement.
- Other info: Fast track promotions and equity options available for high performers.
The predicted salary is between 45000 - 65000 £ per year.
Salary: £45,000 to £65,000 Base (dependent on experience) + Performance Bonus
Role: Full management of all backend related operations, encompassing inventory management, logistics, optimization of day to day operations in Customer support & Marketing departments, COGS optimisation & other automation projects.
Location: Kennington
Working Type: In-Person
Please read requirements before applying. This is an in-person role with an expectation to work in our Kennington office 5 days a week.
Core Job Responsibilities:
- Fully in charge of managing the entire logistics operations of the business, including accurate demand forecasting & purchase planning to ensure optimal inventory levels, managing day to day relationship with our 3PL and optimising fulfillment costs & monitoring KPIs including fulfillment accuracy, shipping times and returns rate.
- Identify areas of improvement within our business operations and fully execute strategic initiatives like new tool implementations, process automation, and other efficiency improvements.
- Optimise customer service operations, including improving response time targets, reducing return rates & improving overall customer retention through improved support processes.
- Create and implement standard operating procedures (SOPs) across all business departments, including but not limited to inventory forecasting, inbound & outbound shipments, customer support & subscription management, agency/vendor management etc.
- This role requires a deep understanding of D2C e-commerce, preferably coming from a subscription brand background. You need to demonstrate ROI-focused thinking and be able to entirely own projects/initiatives that optimise the daily operations of the business.
Additional Functions:
- Act as a creative thought leader and provide strategic insights and recommendations to the Founder.
- Lead international expansion operations including researching and selecting optimal 3PL partners and suppliers in new markets & handle relevant compliance.
- Lead supplier/vendor negotiations to reduce COGS and software costs.
- Implement an inventory management system + manage future B2B fulfilment operations.
- Assist with budget/personnel planning of new growth/marketing initiatives.
- Stay up to date with latest technology/tools that can optimise daily business functions.
Core Skills:
- End-to-end supply chain management (forecasting, purchasing, inventory optimization & 3PL relationship management)
- Process optimization and automation expertise
- Root cause analysis and problem-solving
- Vendor negotiation and relationship management
- Strategic planning and execution of new tools & processes (Writing SOPs)
- Cross department communication (especially with marketing and customer support)
- Understanding of the dynamics of a subscription e-commerce business is a plus
- Professional relationship building and effective communication skills
- ERP/WMS system expertise
Qualifications:
- 2+ Years Experience managing the full backend operations for an ecommerce brand (Preferably a health/supplement D2C Brand, but not a requirement)
- Experience implementing new processes & tools to optimise the workflow of different departments in an ecommerce organization
- Analytical and data driven + a creative problem solver
- Foster a culture of continuous improvement
- Attention to detail and accuracy + strong organisational, communication and management skills
- Advanced Excel Skills
Compensation & Perks:
- Salary: £45,000 to £65,000 (dependent on experience) + Performance Bonus
- Up to £5,000 Annual Learning & Development Budget
- Work desktop + laptop and full desk set-up (Dual Monitor, Ergonomic chair & standing desk option)
- Vitality Private Health Insurance
- Growth Opportunities (Rapidly develop your skills & career in a company that is driven by innovation and is growing fast)
- Direct access to Founder
- Free Elavate Products
Why Work at Elavate?
- Fast Track Promotions: We believe in promoting based on capability, not just time served.
- Performance Bonuses: We have a very generous bonus plan in place to reward great work.
- Accelerated Learning / Personal Growth Opportunities + Autonomy: You’ll have the freedom to pioneer many new initiatives and lead strategic projects that drive our growth.
- Equity Participation Option: We believe in rewarding committed team members with equity options.
- Top-of-the-Market Compensation: We pay the very top of market compensation + extra perks.
Market Opportunity & Timing: The UK Collagen industry is experiencing unprecedented growth. It is currently worth north of £1 Billion a year and still less than 15% of Women over 40 take Collagen on a regular basis.
Very Exciting Times Ahead! For Ambitious Builders: If you’re excited by the prospect of building something extraordinary, if you thrive on challenges, and if you want your work to have real impact - we want to talk to you.
DTC Business Operations Manager employer: Elavate
Contact Detail:
Elavate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DTC Business Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, especially since Elavate is all about innovation in wellness. Tailor your answers to show how you can contribute to their mission.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific achievements that demonstrate your ability to optimise operations and drive results, just like they’re looking for in a DTC Business Operations Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Elavate team.
We think you need these skills to ace DTC Business Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the DTC Business Operations Manager role. Highlight your experience in managing backend operations, logistics, and any relevant e-commerce skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Elavate and how you can contribute to our growth. Be sure to mention specific projects or achievements that demonstrate your capabilities.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your analytical and creative problem-solving skills. We love candidates who can identify areas for improvement and implement effective solutions, so share examples of how you've done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Elavate!
How to prepare for a job interview at Elavate
✨Know Your Numbers
As a DTC Business Operations Manager, you'll need to demonstrate your analytical skills. Brush up on key metrics related to inventory management, logistics, and customer support. Be ready to discuss how you've optimised these areas in past roles, as numbers speak volumes.
✨Showcase Your Process Improvement Skills
Elavate is all about efficiency and innovation. Prepare examples of how you've implemented new processes or tools in previous jobs. Highlight specific outcomes, like reduced costs or improved response times, to show you can drive real change.
✨Understand the Brand and Market
Familiarise yourself with Elavate's products and the collagen market. Being able to discuss trends, competitors, and customer preferences will show your genuine interest and understanding of the business landscape, which is crucial for this role.
✨Demonstrate Leadership and Ownership
This role requires taking full ownership of projects. Prepare to share instances where you've led initiatives or teams, especially in high-growth environments. Emphasise your ability to make decisions swiftly and your commitment to driving results.