At a Glance
- Tasks: Provide friendly IT support, manage devices, and ensure smooth office operations.
- Company: Join a cutting-edge music tech company revolutionising the vinyl industry.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for growth.
- Other info: Dynamic environment with a focus on learning and career development.
- Why this job: Be part of an innovative team supporting artists and shaping the future of music.
- Qualifications: 3+ years in IT support, knowledge of Windows/macOS, and basic networking skills.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a Desktop Support Engineer to help us redefine the music industry. We have invented a new technology to produce on-demand vinyl records and built a web platform for music creators to create and sell their products worldwide via our store at zero cost. We partner with leading record labels, streaming services, digital providers, distributors, and iconic global artists to build a global solution for physical media, giving small and emerging artists frictionless access to offer vinyl and CDs to their fans through our innovative solution and planned production/fulfilment centres in Europe, the USA, and Asia.
By 2030, there will be nearly 200 million music creators worldwide (with AI accelerating this even further). We are looking for a Desktop Support Engineer to deliver friendly, reliable day-to-day IT support to staff across elasticStage. This role focuses on end-user support, device setup, account management, and ensuring our office and production environments run smoothly. You will be joining elasticStage during a period of growth, supporting teams as the company scales from a single-site operation toward a multi-office, multi-factory business. This is a great opportunity to build a strong foundation in IT support while gaining exposure to real-world systems, networks, and infrastructure in a growing production environment.
Working closely with the IT Systems Administrator, you will resolve support issues, assist with onboarding and IT improvements, and gradually take on broader responsibilities as your skills develop. This role is ideal for someone early in their IT career who is eager to learn, take ownership, and grow with the business.
- Service & Support (Primary Focus)
- Act as first-line support for staff IT issues (hardware, software, user accounts, connectivity).
- Support second-line issues where appropriate, escalating complex problems to the IT Systems Administrator.
- Own user support processes and adapt them as the company scales.
- Support onboarding and offboarding of staff (accounts, hardware, access rights).
- Inventory and asset management of existing and new IT equipment.
- Software and subscription management for company licenses.
- Perform routine IT support tasks such as basic system checks, updates, and monitoring.
- Assist in maintaining the stability of the production IT environment and escalate issues as required.
- Support maintenance and monitoring of IT infrastructure, including networks, servers, storage, hardware, and software.
- Assist with data storage solutions (cloud and on-prem), under guidance.
- Security & Risk
- Follow established IT security policies and procedures.
- Support access control processes and security best practices.
- Projects & Continuous Improvement
- Work closely with internal teams to resolve IT issues in a professional and service-oriented manner.
- Demonstrate ownership and accountability for assigned support areas.
- Work closely with other teams to resolve IT issues in a professional, service-oriented way.
3+ years’ experience in an IT support or helpdesk role.
Good understanding of Windows/macOS environments.
Basic knowledge of networking fundamentals (TCP/IP, Wi-Fi, switches).
Desktop Support Engineer (Urgent) in Elstree employer: elasticStage
At elasticStage, we are not just redefining the music industry; we are creating a vibrant work culture that fosters innovation and growth. As a Desktop Support Engineer, you will be part of a dynamic team dedicated to supporting emerging artists and revolutionising the way music is produced and consumed. With ample opportunities for professional development and a commitment to employee well-being, our collaborative environment ensures that you can thrive while making a meaningful impact in the world of music technology.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer (Urgent) in Elstree
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to music tech. You never know who you might bump into that could help you land that Desktop Support Engineer role.
✨Tip Number 2
Show off your skills! If you have a portfolio or any projects you've worked on, make sure to share them during interviews. It’s a great way to demonstrate your hands-on experience and passion for IT support.
✨Tip Number 3
Be proactive! Research the company and its tech stack before your interview. Knowing about their systems and how you can contribute will impress the hiring team and show you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us at elasticStage. It shows initiative and enthusiasm, which we value highly.
We think you need these skills to ace Desktop Support Engineer (Urgent) in Elstree
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Engineer role. Highlight relevant experience, especially in IT support and any specific skills that match our needs, like Windows/macOS knowledge or networking basics.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for music tech and how your skills can help us redefine the industry. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love candidates who can demonstrate ownership and accountability, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with elasticStage!
How to prepare for a job interview at elasticStage
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS environments, as well as networking fundamentals like TCP/IP and Wi-Fi. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges of the role.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've resolved IT issues in the past. Think about specific situations where you acted as first-line support or handled complex problems. This will demonstrate your ability to take ownership and accountability, which is key for this position.
✨Understand the Company’s Mission
Familiarise yourself with elasticStage's innovative approach to music tech and their commitment to supporting emerging artists. Showing that you understand their mission will help you connect with the interviewers and demonstrate your enthusiasm for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's growth plans and how the Desktop Support Engineer role fits into that vision. This not only shows your interest but also gives you a chance to assess if the company aligns with your career goals.
