IT Infrastructure Lead in London

We are seeking an IT Infrastructure & Systems Administrator Lead to help us redefine the music industry. elasticStage is building the world’s first on-demand vinyl and CD platform, unlocking physical music for the Digital Creator era. By 2020, there will be over 250 million music creators globally, most locked out of physical formats due to high minimum runs and operational complexity. elasticStage solves this through patented on-demand vinyl and CD manufacturing technology, powering a free‑to‑use platform where creators can produce and sell physical releases worldwide with no upfront costs or minimum quantities.

You will be elasticStage's lead for all things IT. The brief is to own the technology foundations that keep the business and its people running as we scale. This is a senior role with broad ownership. You will shape the company’s infrastructure standards and operational practices while working on their day‑to‑day implementation.

What you'll own:

• Systems and Networking: You own the IT side of our existing manufacturing facility and the build‑out of a new 54,000 sq ft facility in London to come online by December 2026.
• Desktop and Security: Day‑to‑day desktop support and security operations sit with a managed service provider. You hold the relationship, set the standards, and ultimately own all aspects: identity, SaaS, endpoint, joiner/mover/leaver, access management, and the security and compliance maturity the business needs as it scales.
• The IT Function Itself: You are building it. You start with MSP and will then hire a direct report. As the business scales, you define the shape of the team, the operating model, the tooling, and the roadmap.

This role is for you if you:

• Have built and led IT in a scaling business before.
• Are energised by the challenge of building something new.
• If you want to be close to the work, designing the network, configuring identity, and owning the systems alongside the strategy.

Responsibilities:

• Own the MSP relationship for day‑to‑day desktop support.
• Define scope, SLAs, performance reviews, cost, and own escalations.
• Set the standards for identity, access, endpoint, and SaaS across the business.
• Build a security and compliance practice as we scale.
• Own the network architecture across all sites.
• Run the production infrastructure stack.
• Lead the IT side of the new London facility build‑out from day zero.
• Work in close partnership with Hardware and R&D when issues sit at that boundary.
• Own reliability and recovery for production‑critical systems.
• Build and lead the internal IT team.
• Manage IT vendors and contracts end to end.
• Own the IT roadmap and budget.

Requirements:

• 8+ years of experience in IT, infrastructure engineering, or systems administration, with at least 2 years in leadership and function-building in a scaling business.
• Hands‑on technical depth across the stack: networking, servers and storage, identity and access, and security operations.
• A track record of setting operating standards for change, access, patching, monitoring, backup, recovery, and incident response.
• Strong communication and judgement.

Desirable Experience:

• Experience integrating IT with specialised operational or production equipment.
• Experience supporting manufacturing, industrial, production, data centre, media, broadcast, or financial services environments.
• Experience with automation or scripting.
• Relevant certifications such as Network+, Security+, Linux, Microsoft, AWS/Azure, VMware, or similar.

Industry-Leading Salary Package: Enjoy a highly competitive salary package that rewards your expertise and hard work.

Flexible time off: 25 days of paid holiday, a paid birthday off, and remote‑friendly working.

Comprehensive Pension Scheme: Secure your future with our robust pension scheme.

Convenient On‑Site Parking: Benefit from hassle‑free on‑site parking.

Cutting‑Edge Tech Office Environment: Work in a modern, tech‑driven office environment equipped with the latest tools and technology.

Medical Insurance: Protect yourself with our comprehensive medical insurance plan.

Free Snacks and Beverages: Enjoy free snacks and beverages to keep you energised throughout the day.

Work Location: This role is onsite, split between our King’s Cross and Elstree (WD6), four days a week and one day working from home.