Solutions Architect in London

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter.

What is The Role:

As a Solutions Architect (SA) at Elastic, you will serve as a technical authority and trusted advisor to our sales team, customers, partners and community. You will understand and solve our customers’ business issues with the Elastic Stack, and engage the regional Elastic community through events and programs. A successful SA at Elastic will be focused on excellence, taking the initiative to improve both themselves and the team through continuous learning and questioning the status quo.

What You Will Be Doing:

• Serving as the technical point of contact for some of our clients.
• Developing a deep understanding of customers’ goals and objectives, and articulating how our offerings address their needs.
• Creating and owning value‑based relationships at all levels in customer organisations.
• Actively participating in all phases of planning and execution for your territory, from initial discovery to the technical win.
• Developing and maintaining a deep understanding of the Elastic products and solutions to demonstrate the value of our offerings in sales meetings and at events such as meetups and conferences.
• Advising the sales team on effective ways of positioning Elastic products, solutions and services.
• Onboarding, educating and enabling our partners, and supporting them in sales cycles.
• Creating collateral, contributing to programs and collaborating with other Elasticians to meet individual client needs.
• Being the voice of the customer and community to communicate needs, gaps, and enhancements to our engineering and leadership teams.
• Deepening both your sales and technical skills through self‑driven education while taking advantage of all the professional development opportunities provided by Elastic.

What You Bring:

• A track record of success in a technical presales role.
• Experience in at least one of those technologies/solutions is a must: AI enterprise search, observability or cybersecurity.
• Experience with security solutions is a strong advantage.
• Experience in working with large or mid‑size organisations.
• A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
• A real passion for being curious and a continuous learner.
• A history of successful customer relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors.
• An ability to influence.
• The ability to inspire groups, both large and small.
• A willingness to travel 30% within a region, as well as occasionally internationally.
• Fluent in English (business or native level).

Benefits:

• Competitive pay based on the work you do here and not your previous salary.
• Health coverage for you and your family in many locations.
• Ability to craft your calendar with flexible locations and schedules for many roles.
• Generous number of vacation days each year.
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service.
• Up to 40 hours each year to use toward volunteer projects you love.
• Embracing parenthood with a minimum of 16 weeks of parental leave.

Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals.