Observability - Principal Product Manager for OpenTelemetry (App SDKs) in Shrewsbury

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

At Elastic, our mission is to make the digital world observable, empowering engineers to build and run more resilient and performant software. We believe the future of observability is open, and that OpenTelemetry (OTel) is the standard that will unlock a new era of innovation for developers, SREs, and DevOps teams everywhere. We are major contributors to and believers in the OTel project, and we’re building a world-class experience on top of its open foundation. Our Observability team is responsible for the end-to-end experience, from data collection to insight and action. This role sits at the most critical starting point of that journey: instrumentation. How do we make it seamless, intuitive, and powerful for developers to get data out of their applications and into our platform using the tools they already love? That’s the question you’ll answer.

As the Principal Product Manager for OpenTelemetry Instrumentation, you will lead the most fundamental part of our customer’s journey: the first mile. You will be responsible for crafting a world-class developer experience for instrumenting applications, services, and infrastructure using OpenTelemetry. Your role is to make data collection so seamless that it feels like magic, enabling our customers to unlock the full power of our observability platform. This is a high-impact, deeply technical product role at the intersection of open source, developer experience, and business strategy. You will be our voice and our ears within the OpenTelemetry community, shaping the future of the standard while simultaneously defining the direction for our OTel-native SDKs, exporters, collectors, and documentation. You are dedicated to the developer workflow, obsessing over everything from our "Getting Started" guides to the performance overhead of our instrumentation libraries.

What You Will Be Doing

• Own the Vision & Strategy: Define and evangelize the product vision, strategy, and roadmap for our entire OpenTelemetry instrumentation experience, ensuring it aligns with our broader observability goals and the evolving OTel landscape.
• Champion the Developer: Live in the shoes of our users. Engage deeply with developers, SREs, and platform engineers through interviews, community channels, and analytics to understand their struggles and build solutions they love.
• Lead in the Open: Be an active and influential member of the OpenTelemetry community. Participate in SIGs (Special Interest Groups), contribute to specifications, and build relationships to ensure our platform is the best place to send OTel data.
• Drive Execution: Work hand-in-hand with our brilliant engineering, design, and developer relations teams to translate user needs into clear requirements, scope compelling features, and drive them from inception to a successful launch.
• Define Success: Establish and analyze Key Performance Indicators focused on instrumentation adoption, time-to-value, ease-of-use, and data quality to ensure your product is delivering real impact.
• Enable the Ecosystem: Collaborate with marketing, sales, and solution architects to craft differentiated messaging and technical content that clearly articulates the value of using OpenTelemetry with our platform.
• Be the Expert: Serve as the internal and external spokesperson for our OpenTelemetry Instrumentation strategy, presenting at conferences, webinars, and customer meetings.

What You Bring

• An OTel Enthusiast: You are passionate about OpenTelemetry and a true believer in open standards. You don’t just know what OTel is; you’ve used it, you understand its components (APIs, SDKs, Collector, OTLP), and you have strong opinions about its future.
• A Technical Product Leader: You have 3+ years of product management experience, ideally with a highly technical, API-driven, or developer-focused product. You are comfortable diving deep into architecture diagrams and code samples with engineers.
• A Former Practitioner (or have the approach): You have hands-on experience in the observability world. Maybe you were an SRE, a DevOps Engineer, a Software Developer, or a Solutions Architect who spent years instrumenting and monitoring complex, distributed systems.
• Customer-Obsessed: You think in terms of user journeys and experiences, not just features. You have a consistent track record of turning customer insights into a successful product roadmap.
• An Outstanding Communicator: You can effortlessly shift from a high-level strategic discussion with executives to a deeply technical debate with engineers. Your written communication is clear, concise, and compelling.
• A Community-Minded Collaborator: You thrive with working with cross-functional teams and understand the nuances of contributing to and working with open-source communities.

Bonus Points

• You have experience contributing directly to an open-source project (especially OpenTelemetry) or have deep familiarity with the Elastic Stack, Datadog, or other major observability vendors.

Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is listed below. These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched Registered Retirement Savings Plan (RRSP) with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. The typical starting salary range for this role is: $154,000—$243,600 CAD.

Additional Information - We Take Care Of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.