Platform Billing - Engineering Manager in London

OverviewElastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic\’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role: Platform Billing sits at the heart of Elastic\’s Cloud business. Our mission is to deliver a simple, transparent, and flexible SaaS billing experience that scales globally across AWS, GCP, and Azure. We build and operate the systems that power Elastic\’s usage-based and consumption billing models, marketplace integrations, and the financial data pipelines that support accurate customer invoicing and certified revenue reporting.

Within Platform Billing, the Billing Experience (BEX) team owns the customer-facing and API layers of our billing platform. We design and build the public and internal APIs, user experiences in Elastic Cloud consoles, and the surrounding ecosystem that enables customers and internal partners to understand, trust, and manage their billing data.

Our work spans UX, APIs, financial data surfaces, cross-team integrations, and high-scale backend systems.

Joining BEX means influencing the experience used by thousands of customers every day, shaping how Elastic customers see and understand their Cloud spend, and driving some of the most visible surfaces in the platform.

What You Will Be DoingWe are seeking an Engineering Manager to lead the Billing Experience team. You will manage a highly skilled group of backend, frontend, and full-stack engineers who build and operate the customer billing interfaces, APIs, and workflows that sit on top of Elastic\’s global billing platform.

As a manager in Platform Billing, you will drive engineering excellence, operational maturity, and product quality. This role blends people leadership, system thinking, and strong cross-functional collaboration with Product, Design, Finance, SRE, and peer engineering teams.

You will play a key role in scaling our next-generation consumption billing model and shaping the future of billing UX in Elastic Cloud.

What You Bring

Experience leading and growing diverse engineering teams as a people manager.

A strong engineering foundation (backend or full-stack), enabling you to discuss architecture, design, and tradeoffs with confidence.

Demonstrated ability to drive execution in a distributed, cross-team environment.

A deep focus on operational excellence, reliability, and customer experience.

Understanding of large-scale data pipelines, APIs, or complex distributed systems.

Strong communication skills and the ability to influence and align across multiple stakeholders.

A mindset that values well-designed systems, clear processes, and continuous improvement.

Bonus Points

Experience in billing systems, fintech, metering, subscription platforms, or financial reporting.

Familiarity with any of the major cloud providers (AWS, GCP, Azure).

Experience building and operating customer-facing financial UX or APIs.

Background as a hands-on software engineer (backend, full-stack, or systems).

Exposure to compliance frameworks (SOX or similar) or secure data handling.

Curiosity about SaaS business metrics, customer lifecycle, usage analytics, and growth levers.

Additional Information – We Take Care of Our PeopleAs a distributed company, diversity drives our identity. Elastic is the type of company where you can balance great work with great life. We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary

Health coverage for you and your family in many locations

Ability to craft your calendar with flexible locations and schedules for many roles

Generous number of vacation days each year

We match up to $2000 (or local currency equivalent) for financial donations and service

Up to 40 hours each year to use toward volunteer projects you love

Parental leave with generous duration

Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws and can view the following posters linked below: Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster. Please see here for our Privacy Statement.

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