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- Tasks: Lead a talented team to enhance customer billing experiences and APIs.
- Company: Elastic, a leading Search AI company transforming data into insights.
- Benefits: Competitive pay, flexible schedules, health coverage, and generous vacation days.
- Why this job: Shape the future of billing UX and impact thousands of customers daily.
- Qualifications: Experience in leading engineering teams and strong technical background.
- Other info: Diverse, inclusive culture with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter.
Platform Billing sits at the heart of Elastic’s Cloud business. Our mission is to deliver a simple, transparent, and flexible SaaS billing experience that scales globally across AWS, GCP, and Azure. We build and operate the systems that power Elastic’s usage-based and consumption billing models, marketplace integrations, and the financial data pipelines that support accurate customer invoicing and certified revenue reporting. Within Platform Billing, the Billing Experience (BEX) team owns the customer-facing and API layers of our billing platform. We design and build the public and internal APIs, user experiences in Elastic Cloud consoles, and the surrounding ecosystem that enables customers and internal partners to understand, trust, and manage their billing data. Our work spans UX, APIs, financial data surfaces, cross-team integrations, and high-scale backend systems.
We are seeking an Engineering Manager to lead the Billing Experience team. You will manage a highly skilled group of backend, frontend, and full-stack engineers who build and operate the customer billing interfaces, APIs, and workflows that sit on top of Elastic’s global billing platform. As a manager in Platform Billing, you will drive engineering excellence, operational maturity, and product quality. This role blends people leadership, system thinking, and strong cross-functional collaboration with Product, Design, Finance, SRE, and peer engineering teams. You will play a key role in scaling our next-generation consumption billing model and shaping the future of billing UX in Elastic Cloud.
What You Bring
- Experience leading and growing diverse engineering teams as a people manager.
- A strong engineering foundation (backend or full-stack), enabling you to discuss architecture, design, and tradeoffs with confidence.
- Demonstrated ability to drive execution in a distributed, cross-team environment.
- A deep focus on operational excellence, reliability, and customer experience.
- Understanding of large-scale data pipelines, APIs, or complex distributed systems.
- Strong communication skills and the ability to influence and align across multiple stakeholders.
- A mindset that values well-designed systems, clear processes, and continuous improvement.
Bonus Points
- Experience in billing systems, fintech, metering, subscription platforms, or financial reporting.
- Familiarity with any of the major cloud providers (AWS, GCP, Azure).
- Experience building and operating customer-facing financial UX or APIs.
- Background as a hands-on software engineer (backend, full-stack, or systems).
- Exposure to compliance frameworks (SOX or similar) or secure data handling.
- Curiosity about SaaS business metrics, customer lifecycle, usage analytics, and growth levers.
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Elastic is the type of company where you can balance great work with great life. We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Parental leave with generous duration
Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.
Engineering Manager - Platform Billing employer: Elastic
Contact Detail:
Elastic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Manager - Platform Billing
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Elastic or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by diving deep into Elastic's products and services. Understand how the Platform Billing team operates and think about how your skills can contribute to their mission. This will help you stand out during the interview!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience managing diverse engineering teams and how you've driven execution in cross-team environments. This is key for the Engineering Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Elastic team.
We think you need these skills to ace Engineering Manager - Platform Billing
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engineering Manager role. Highlight your experience in leading diverse engineering teams and your understanding of billing systems, as these are key aspects of what we're looking for.
Showcase Your Technical Skills: Don’t forget to mention your strong engineering foundation! Whether you're backend or full-stack, share examples of how you've discussed architecture and design with confidence. This will help us see your technical prowess.
Communicate Clearly: Strong communication skills are a must! In your application, demonstrate how you've influenced and aligned multiple stakeholders in past projects. We want to know how you can drive execution in a cross-team environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Elastic
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around backend systems, APIs, and billing processes. Be ready to discuss architecture and design trade-offs confidently, as this role requires a solid engineering foundation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led diverse engineering teams in the past. Highlight your experience in driving execution in cross-team environments and how you’ve fostered collaboration among different stakeholders.
✨Understand the Customer Experience
Since this role focuses on customer-facing billing interfaces, think about how you can improve user experiences. Be ready to discuss your approach to operational excellence and reliability, and how these impact customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about Elastic's billing systems and their future direction. This shows your genuine interest in the role and helps you understand how you can contribute to shaping the billing UX in Elastic Cloud.