At a Glance
- Tasks: Manage strategic client relationships and drive platform adoption for energy efficiency and operational optimisation.
- Company: Join a growing climate-tech business focused on heat networks and renewable energy infrastructure.
- Benefits: Opportunity to lead and mentor a junior Client Relationship Manager in a mission-driven environment.
- Other info: Experience with SaaS and local authorities is highly desirable.
- Why this job: This role offers high impact on client success and operational performance in the energy sector.
- Qualifications: Requires at least 5 years' experience in utilities, energy, or renewable energy infrastructure.
The predicted salary is between 55000 - 65000 £ per year.
A growing climate-tech business working across heat networks, renewable energy, and utilities infrastructure is looking for a Senior Client Relationship Manager to lead strategic relationships across enterprise and public-sector accounts. This role is ideal for someone with experience in district heating, heat networks, energy services, utilities, or wider renewable energy infrastructure. SaaS experience is a bonus, but not essential. This is a high-impact role focused on client success, retention, operational performance, and account growth. You’ll work closely with senior stakeholders while acting as the voice of the customer internally across product, operations, and commercial teams.
What you’ll be doing:
- Managing and growing relationships with strategic clients across heat networks, utilities, local authorities, and energy providers
- Driving adoption of platforms supporting energy efficiency, heat metering, billing, and operational optimisation
- Acting as the senior escalation point for client issues in complex utility and infrastructure environments
- Identifying and delivering upsell opportunities across services, energy solutions, and SaaS products
- Supporting onboarding, contract delivery, compliance, and billing processes within regulated environments
- Collaborating cross-functionally with product and technical teams to improve service delivery and platform performance
- Maintaining accurate CRM pipelines, forecasting, and quotations
- Leading and mentoring a junior Client Relationship Manager
What we’re looking for:
- At least 5 years' experience in utilities, energy, heat networks, district heating, renewable energy, or infrastructure services
- Experience managing senior stakeholders across enterprise or public-sector organisations
- Highly organised with exceptional attention to detail
- Calm under pressure and confident handling competing priorities
- Commercial mindset with experience identifying growth opportunities
- Strong spreadsheet and data-handling capability
- Experience working with local authorities, housing associations, or energy services organisations is highly desirable
Nice to have:
- Experience with heat network operations, energy management systems, or utility billing platforms
- Experience in fast-paced scale-up, climate-tech, or technology environments (SaaS experience a bonus)
This is an excellent opportunity to join a mission-driven business using technology to improve efficiency, transparency, and sustainability across heat networks and the wider energy sector.
Senior Relationship Manager employer: Elastic Ltd
This climate-tech company is dedicated to improving sustainability across heat networks. Located in a fast-paced scale-up environment, it values technology's role in enhancing efficiency. Employees enjoy opportunities for professional growth and impactful work.
