Customer Experience Manager | Energy & Utilities
Oxfordshire – hybrid, 3 days per week
I’m working with a rapidly growing organisation within the energy and infrastructure sector looking to appoint a Customer Experience Manager.
This role will take real ownership of the end-to-end customer journey, helping build and deliver a market-leading customer experience as the business continues to scale.
Key responsibilities:
- Own and improve customer experience processes
- Oversee metering, billing and customer service performance
- Manage escalated complaints and resolutions
- Support credit control and timely revenue collection
- Monitor customer satisfaction and service KPIs
- Ensure compliance with relevant consumer regulations
- Support the onboarding of new customers
We’re looking for someone with strong customer operations experience within a regulated environment such as energy, utilities, telecoms or financial services.
Experience of metering & billing, CRM systems and regulated customer service would be particularly valuable.
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Customer Experience Manager in Oxford employer: Elastic Ltd
Join a dynamic and innovative consultancy in Solihull, where as a Power Systems Engineer, you'll be part of a specialist team dedicated to tackling technically challenging projects across diverse sectors. With a strong emphasis on employee growth, you will benefit from comprehensive training and mentoring, alongside a hybrid working model that promotes work-life balance and collaboration. This is an excellent opportunity to advance your career in a supportive environment that values expertise and innovation in electrical engineering.
