At a Glance
- Tasks: Lead strategic client relationships and identify growth opportunities in a dynamic SaaS environment.
- Company: Join a growing climate-tech company making a difference in the SaaS industry.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Mentor junior team members and thrive in a collaborative, innovative culture.
- Why this job: Be the voice of the customer and drive impactful change in enterprise and public-sector accounts.
- Qualifications: Strong experience in SaaS account management and a commercial mindset.
The predicted salary is between 60000 - 60000 £ per year.
A growing climate-tech and SaaS business is looking for a Senior Client Relationship Manager to lead strategic client relationships across enterprise and public-sector accounts. You’ll work closely with senior stakeholders while acting as the voice of the customer internally across product, operations, and commercial teams.
- Identifying and delivering upsell opportunities across software and services
- Supporting onboarding, contractual compliance, and SaaS billing processes
- Maintaining accurate CRM pipelines, forecasting, and quotations
- Leading and mentoring a junior Client Relationship Manager
Requirements:
- Strong experience in SaaS account management, customer success, or client relationship management
- Commercial mindset with experience identifying growth opportunities
- Strong spreadsheet and data-handling capability
- Experience in utilities, energy, proptech, housing, or infrastructure sectors is highly desirable
- Experience working with local authorities, housing associations, or energy services organisations
- Contract management experience
Engagement / Relationship Manager in London employer: Elastic Ltd
As a leading climate-tech and SaaS business based in London, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and collaboration. Our commitment to sustainability not only drives our mission but also creates a meaningful environment where you can thrive professionally while making a positive impact. With competitive salaries, hybrid working options, and opportunities for mentorship, we empower our team members to excel in their roles and contribute to innovative solutions in the climate sector.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement / Relationship Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the climate-tech and SaaS sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that dream job!
✨Tip Number 2
Showcase your skills! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience in SaaS account management and your commercial mindset. Use specific examples to demonstrate how you've identified growth opportunities in past roles.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for Client Relationship Managers and practice your responses. Think about how you can relate your answers back to the job description, especially around onboarding and contract management.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of great opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you started on this exciting journey together!
We think you need these skills to ace Engagement / Relationship Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Engagement / Relationship Manager. Highlight your experience in SaaS account management and any relevant sectors like utilities or energy. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client relationships and how you can contribute to our mission. Don’t forget to mention specific examples of how you've identified growth opportunities in the past.
Showcase Your Data Skills:Since strong spreadsheet and data-handling capabilities are key, make sure to highlight any relevant experience. Whether it’s managing CRM pipelines or forecasting, we want to know how you’ve used data to drive success in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Elastic Ltd
✨Know Your SaaS Inside Out
Make sure you understand the SaaS landscape, especially in climate-tech. Familiarise yourself with the company's products and services, and be ready to discuss how they can benefit clients. This shows your genuine interest and helps you connect with the interviewers.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight specific instances where you identified upsell opportunities or resolved issues. This will demonstrate your ability to lead strategic relationships and act as the voice of the customer.
✨Be Data Savvy
Since the role requires strong spreadsheet and data-handling skills, brush up on your data analysis abilities. Be prepared to discuss how you've used data to forecast sales or manage CRM pipelines effectively. This will show that you're not just a people person but also a numbers person.
✨Understand the Sector
Research the utilities, energy, proptech, housing, and infrastructure sectors. Knowing the challenges and opportunities in these areas will help you speak confidently about how you can add value to the company and its clients. It’s all about showing you’re not just qualified, but also passionate about the industry.
