At a Glance
- Tasks: Lead strategic client relationships and identify growth opportunities in a dynamic SaaS environment.
- Company: Join a growing climate-tech company making a difference in the SaaS industry.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Mentor junior team members and thrive in a collaborative, innovative culture.
- Why this job: Be the voice of the customer and drive impactful change in enterprise and public-sector accounts.
- Qualifications: Strong experience in SaaS account management and a commercial mindset.
The predicted salary is between 60000 - 60000 £ per year.
A growing climate-tech and SaaS business is looking for a Senior Client Relationship Manager to lead strategic client relationships across enterprise and public-sector accounts. You’ll work closely with senior stakeholders while acting as the voice of the customer internally across product, operations, and commercial teams.
- Identifying and delivering upsell opportunities across software and services
- Supporting onboarding, contractual compliance, and SaaS billing processes
- Maintaining accurate CRM pipelines, forecasting, and quotations
- Leading and mentoring a junior Client Relationship Manager
Requirements:
- Strong experience in SaaS account management, customer success, or client relationship management
- Commercial mindset with experience identifying growth opportunities
- Strong spreadsheet and data-handling capability
- Experience in utilities, energy, proptech, housing, or infrastructure sectors is highly desirable
- Experience working with local authorities, housing associations, or energy services organisations
- Contract management experience
Client Relationship Manager (Pensions & in London employer: Elastic Ltd
As a leading climate-tech and SaaS business based in London, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and collaboration. Our commitment to sustainability not only drives our mission but also creates a meaningful environment where you can thrive professionally while making a positive impact. With competitive salaries, hybrid working options, and opportunities for mentorship, we empower our team members to excel in their roles and contribute to innovative solutions in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager (Pensions & in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the climate-tech and SaaS sectors. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your success in client relationship management, especially in SaaS. This will help you stand out during interviews.
✨Tip Number 3
Practice your pitch! Be ready to discuss how you've identified growth opportunities in past roles. Use specific examples to demonstrate your commercial mindset and data-handling skills.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Client Relationship Manager (Pensions & in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Relationship Manager role. Highlight your experience in SaaS account management and any relevant sectors like utilities or energy. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don’t forget to mention your commercial mindset and experience with client relationships.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to identify growth opportunities and manage client relationships effectively. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Elastic Ltd
✨Know Your SaaS Inside Out
Make sure you understand the SaaS model and how it applies to client relationship management. Brush up on key terms and concepts related to software, billing processes, and customer success strategies. This will help you speak confidently about how you can add value to their business.
✨Showcase Your Commercial Mindset
Prepare examples of how you've identified growth opportunities in past roles. Be ready to discuss specific upsell strategies you've implemented and the results they achieved. This will demonstrate your ability to think commercially and align with the company's goals.
✨Familiarise Yourself with the Sector
Research the climate-tech and SaaS industries, especially focusing on utilities, energy, and housing sectors. Understanding the challenges and trends in these areas will allow you to engage in meaningful conversations and show that you're genuinely interested in the role.
✨Prepare for Stakeholder Engagement
Think about how you've successfully managed relationships with senior stakeholders in the past. Prepare to discuss your approach to onboarding and maintaining compliance, as well as how you’ve acted as the voice of the customer. This will highlight your experience and suitability for the role.
