At a Glance
- Tasks: Lead strategic client relationships and identify growth opportunities in a dynamic climate-tech environment.
- Company: Join a growing climate-tech SaaS business making a real difference.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Mentor junior team members and thrive in a supportive, innovative culture.
- Why this job: Be the voice of the customer and drive impactful change in enterprise and public-sector accounts.
- Qualifications: Strong experience in SaaS account management and a commercial mindset.
The predicted salary is between 60000 - 60000 £ per year.
A growing climate-tech and SaaS business is looking for a Senior Client Relationship Manager to lead strategic client relationships across enterprise and public-sector accounts. You’ll work closely with senior stakeholders while acting as the voice of the customer internally across product, operations, and commercial teams.
- Identifying and delivering upsell opportunities across software and services
- Supporting onboarding, contractual compliance, and SaaS billing processes
- Maintaining accurate CRM pipelines, forecasting, and quotations
- Leading and mentoring a junior Client Relationship Manager
Strong experience in SaaS account management, customer success, or client relationship management is required, along with a commercial mindset and experience identifying growth opportunities. Strong spreadsheet and data-handling capability is essential. Experience in utilities, energy, proptech, housing, or infrastructure sectors is highly desirable, as well as experience working with local authorities, housing associations, or energy services organisations. Contract management experience is also necessary.
Client Relationship Manager (“CRM”) in London employer: Elastic Ltd
Join a forward-thinking climate-tech and SaaS company that prioritises employee growth and fosters a collaborative work culture in the heart of London. With a strong focus on sustainability, we offer competitive salaries, flexible hybrid working arrangements, and opportunities for professional development, making it an ideal environment for those passionate about making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager (“CRM”) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the climate-tech and SaaS sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you land an interview, be ready to talk about your experience in SaaS account management and how you've successfully managed client relationships. Use specific examples to highlight your commercial mindset and ability to identify growth opportunities.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle onboarding challenges or contractual compliance issues. Practising your responses will help you feel more confident and show that you’re ready to tackle the responsibilities of a Client Relationship Manager.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Client Relationship Manager (“CRM”) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Relationship Manager. Highlight your experience in SaaS account management and any relevant sectors like utilities or energy. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client relationships and how you can contribute to our mission. Don’t forget to mention any specific experiences that showcase your commercial mindset and ability to identify growth opportunities.
Showcase Your Data Skills:Since strong spreadsheet and data-handling capabilities are key, make sure to highlight any relevant experience. Whether it’s managing CRM pipelines or forecasting, we want to know how you’ve used data to drive success in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Elastic Ltd
✨Know Your SaaS Inside Out
Make sure you understand the SaaS landscape, especially in climate-tech. Familiarise yourself with the company's products and services, and be ready to discuss how they can benefit clients. This shows your genuine interest and helps you connect with the interviewers.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight specific instances where you identified upsell opportunities or resolved client issues. This will demonstrate your ability to lead strategic relationships effectively.
✨Be Data Savvy
Since the role requires strong spreadsheet and data-handling skills, brush up on your data analysis abilities. Be prepared to discuss how you've used data to forecast sales or manage CRM pipelines in previous roles. This will show that you're not just a people person but also a numbers person.
✨Understand the Sector
Research the utilities, energy, and housing sectors, especially if you have experience in these areas. Being able to speak knowledgeably about industry trends and challenges will impress your interviewers and position you as a valuable asset for their team.
