At a Glance
- Tasks: Manage and grow relationships with strategic SaaS clients while driving customer satisfaction.
- Company: Join a mission-driven climate-tech and SaaS business focused on sustainability.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with potential to lead and mentor within a fast-paced environment.
- Why this job: Make a real impact in client success and drive innovation in the SaaS industry.
- Qualifications: Experience in SaaS account management and strong organisational skills required.
The predicted salary is between 60000 - 60000 € per year.
A growing climate-tech and SaaS business is looking for a Senior Client Relationship Manager to lead strategic client relationships across enterprise and public-sector accounts. This is a high-impact role focused on client success, retention, SaaS growth, operational excellence, and team leadership. You’ll work closely with senior stakeholders while acting as the voice of the customer internally across product, operations, and commercial teams.
What you’ll be doing:
- Managing and growing relationships with strategic SaaS clients
- Driving platform adoption, customer satisfaction, and retention
- Acting as the senior escalation point for client issues
- Identifying and delivering upsell opportunities across software and services
- Supporting onboarding, contractual compliance, and SaaS billing processes
- Collaborating cross-functionally with product and technical teams
- Maintaining accurate CRM pipelines, forecasting, and quotations
- Leading and mentoring a junior Client Relationship Manager
What we’re looking for:
- Strong experience in SaaS account management, customer success, or client relationship management
- Experience managing senior stakeholders and enterprise clients
- Highly organised with exceptional attention to detail
- Calm under pressure and confident handling competing priorities
- Commercial mindset with experience identifying growth opportunities
- Strong spreadsheet and data-handling capability
- Experience in utilities, energy, proptech, housing, or infrastructure sectors is highly desirable
Nice to have:
- Experience working with local authorities, housing associations, or energy services organisations
- Contract management experience
- Experience in fast-paced scale-up or technology environments
This is an excellent opportunity to join a mission-driven business using technology to improve operational efficiency and sustainability across the built environment.
Client Relationship Manager in London employer: Elastic Ltd
Join a dynamic climate-tech SaaS company that prioritises employee growth and fosters a collaborative work culture in the heart of London. With a focus on client success and operational excellence, you'll have the opportunity to lead strategic relationships while benefiting from a supportive environment that encourages innovation and professional development. Enjoy competitive compensation, hybrid working flexibility, and the chance to make a meaningful impact in sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS and climate-tech sectors. Attend industry events or webinars, and don’t be shy about introducing yourself to potential employers. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. This will help you tailor your answers and show them you’re genuinely interested. We want to see you shine!
✨Tip Number 3
Practice your pitch! You’ll need to articulate your experience in managing client relationships and driving SaaS growth. We suggest rehearsing with a friend or in front of a mirror to build confidence and clarity.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at landing that Client Relationship Manager role!
We think you need these skills to ace Client Relationship Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Relationship Manager. Highlight your experience in SaaS account management and any relevant achievements that showcase your ability to manage strategic client relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client success and how your background aligns with our mission in the climate-tech space. Be genuine and let your personality come through.
Showcase Your Skills:Don’t forget to highlight your organisational skills and attention to detail. We want to see how you handle competing priorities and drive customer satisfaction, so include specific examples from your past roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Elastic Ltd
✨Know Your SaaS Inside Out
Make sure you understand the SaaS product and its features thoroughly. Familiarise yourself with how it benefits clients, especially in the climate-tech sector. This will help you articulate how you can drive platform adoption and customer satisfaction during the interview.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed senior stakeholders in previous roles. Highlight your ability to act as the voice of the customer and how you've resolved client issues effectively. This will demonstrate your capability to handle high-impact relationships.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you maintain accurate CRM pipelines and manage competing priorities. Share specific tools or methods you use to stay organised, as this is crucial for the role. It shows that you can handle the operational excellence aspect of the job.
✨Identify Growth Opportunities
Think about past experiences where you've identified upsell opportunities or improved client retention. Be prepared to discuss these examples and how they align with the company's goals. This will highlight your commercial mindset and ability to drive SaaS growth.
