Elara Travel is a membership-based luxury travel platform designed for families who are passionate about exploring the world. Members use Elara’s software planning tool to dream, plan, book, and travel, supported by human travel experts who can review plans or design fully bespoke itineraries.
Role Description
The Travel Coordinator will manage day-to-day travel booking tasks for Elara members, ensuring seamless, personalized experiences. This full-time remote role includes coordinating travel arrangements such as flights, accommodations, ground transportation, and activities within Elara’s curated destinations and partner hotels. The Travel Coordinator will communicate with members via digital channels, clarify preferences, provide expert recommendations, and adjust itineraries as needed. Responsibilities also include maintaining accurate travel records, collaborating with internal travel experts, resolving issues before and during trips, and supporting the use of Elara’s planning tools. The role requires proactive problem-solving, attention to detail, and a strong commitment to member satisfaction.
Qualifications
- Candidates should possess skills in Travel Coordination and Travel Management to oversee complex itineraries and ensure smooth end-to-end journeys.
- Candidates should possess skills in Travel Arrangements, including booking flights, hotels, and ground transportation, and managing changes or cancellations efficiently.
- Candidates should possess strong Customer Service and Communication skills to interact with members clearly, professionally, and empathetically across multiple channels.
- Candidates should possess organizational and time-management skills to handle multiple member requests, prioritize tasks, and meet deadlines.
- Experience with digital travel tools, online booking platforms, and CRM systems is beneficial.
- Knowledge of luxury travel, family travel needs, and international destinations is an advantage.
- Ability to work independently in a remote environment, exercise sound judgment, and collaborate effectively with a distributed team.
- Relevant experience in travel agencies, tour operations, hospitality, or membership services; a degree or certification in tourism, hospitality, or related fields is a plus.
Location
This is a remote role. Applicants must be based in the UK/EU.
