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For Companies At a Glance
- Tasks: Provide top-notch customer service to clients worldwide and resolve their queries.
- Company: Global leader in electrical cables with a diverse portfolio.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Join a dynamic team and support exciting projects across various industries.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a company making a global impact in energy and infrastructure.
The predicted salary is between 28800 - 43200 £ per year.
The Company
We are a global supplier of electrical cables and cables accessories, supporting projects across industries including construction and infrastructure, mining, renewable energy, oil & gas. Our portfolio includes a wide range of power, data and control cables manufactured to British and international standards, and we have a successful track record of delivering cable solutions to over 130 countries.
It is Eland Cables unswerving commitment to quality and the reliability of our service, including project logistics and comprehensive technical support, that lets us consistently deliver exceptional results for our customers.
The Role
Entry level role where a successful candidate can thrive in a fast paced and self-sufficient environment. The successful candidate will support the international sales divisions and requires an organised and methodical approach to their work along with good attention to detail and the ability to work on his own initiative.
Do you possess previous experience within sales or account administration? Are you driven and organised? Do you have excellent numeracy and customer service skills? If so, we have an exciting opportunity for you.
There is a development plan & training in place for candidates to develop the basic product, process & organisational skill to progress within the company.
Key Responsibilities
The key responsibilities of an International Customer Service Executive include, but are not limited to:
-Supporting the International Sales Team.
-Provide high standard of customer service.
-Process customer orders accurately to agreed service level.
-Plan, prioritise and check sales orders and ensure the details are accurately transferred into our order management system.
-Gain an understanding of our product range, sales process & logistic platforms.
-Interpret instructions from various Sales Exec colleagues and identify any issues arising.
-Communicate, liaise, and negotiate (internally and externally) to ensure customer orders are implemented correctly with 100% accuracy.
-Carry out additional order associated duties (PODs, ETAs, Tech sub docs) in connection with the logistics & technical departments.
-Supported by a responsive procurement and logistics team, the International Customer Service Executive takes full responsibility for the overall execution of their transactions, from initiation to completion.
The Person
The key skills and qualities of an International Customer Service Executive are:
-Excellent computer literacy (Microsoft platforms).
-Strong data entry experience.
-Excellent organisational skills.
-Experience following all tasks through to completion.
-Comfortable in a busy environment.
-Demonstrate acute attention to detail.
-Strong communication skills (written and spoken English) and good telephone manners are crucial.
-Ability to multi-task, prioritise and manage time effectively.
-A positive attitude.
-Previous sales or account administration experience is a plus.
-Fluency in French and Spanish preferable.
Benefits
Competitive Salary
45hours per week, Monday to Friday
Option to join our pension scheme after initial 3 months
20 days holiday plus bank holidays
Private Health Care
Bike2Work Scheme
Training provided
Uniform provided
International Customer Service Executive employer: Eland Cables
Contact Detail:
Eland Cables Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Customer Service Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in customer service roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Knowing their portfolio of cables and how they support various industries will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! As an International Customer Service Executive, you'll need to convey information clearly and effectively. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace International Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of International Customer Service Executive. Highlight any relevant experience in customer service and showcase your skills that align with our industry, like communication and problem-solving.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about working with us and how your background makes you a great fit for the role. Be genuine and let your personality come through.
Showcase Relevant Experience: When filling out your application, don’t forget to mention any previous roles or projects that relate to customer service or the electrical industry. We love seeing how your past experiences can benefit our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Eland Cables
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their products, services, and the industries they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an International Customer Service Executive, you'll need to demonstrate your ability to handle diverse customer needs. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Cultural Sensitivity Questions
Given the international aspect of the role, be ready to discuss how you would handle customers from different cultural backgrounds. Think about any previous experiences you've had working with diverse teams or clients, and be prepared to share how you adapted your communication style accordingly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about their approach to customer service, how they measure success in this position, or what challenges the team is currently facing. This shows you're not just interested in the job, but also in contributing to the company's success.