Service Delivery Manager, Network Operations
Service Delivery Manager, Network Operations

Service Delivery Manager, Network Operations

Hart Full-Time 43200 - 72000 £ / year (est.) No home office possible
E

At a Glance

  • Tasks: Lead network infrastructure projects and manage daily operations with a dynamic team.
  • Company: Join Elanco, a global leader in animal health dedicated to innovation and sustainability.
  • Benefits: Enjoy a hybrid work environment and be part of a diverse, inclusive culture.
  • Why this job: Make a real impact on animal health while developing your skills in a supportive setting.
  • Qualifications: Experience in project management, network infrastructure, and strong digital skills are essential.
  • Other info: We encourage applicants from all backgrounds; you might be the perfect fit!

The predicted salary is between 43200 - 72000 £ per year.

Service Delivery Manager, Network Operations

Join to apply for the Service Delivery Manager, Network Operations role at Elanco

Service Delivery Manager, Network Operations

Join to apply for the Service Delivery Manager, Network Operations role at Elanco

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

We are looking for a passionate Service Delivery Manager to help us deliver and manage modern Network infrastructure across the globe .

As part of the TechOps Operations team, you’ll be dedicated to our Network infrastructure domain. This is a critical aspect of our infrastructure where you’ll deliver projects and services to users and sites worldwide.

The role of Global IT Operations is vital to Elanco’s success. If our infrastructure goes down, it has a huge impact on everyone. But when IT runs smoothly, it empowers us to work quickly and build amazing things for Elanco and our customers.

We’ve been running a stable operations environment since Elanco’s separation from Eli Lilly & Company, navigating plenty of changes along the way. To boost our structure and reach our ambitious goals, we’re growing the team. We’re aiming to increase speed and reduce manual effort through automation. We plan to use data to operate more intelligently and enable our users to self-serve using Generative AI.

The Company

Elanco is a global animal health company that develops products and knowledge services to prevent and treat disease in food animals and pets in more than 90 countries. With a 64-year heritage, we rigorously innovate to improve the health of animals and benefit our customers, while fostering an inclusive, cause-driven culture for more than 10,000 employees. At Elanco, we’re driven by our vision of food and companionship enriching life – all to advance the health of animals, people and the planet. Learn more at www.elanco.com.

The Team

The TechOps team was created following the IPO of Elanco, separating from Elanco’s previous parent company Eli Lilly & Company. TechOps is responsible for all IT Infrastructure across the enterprise and looking to take the opportunity to think differently, build for the future and use modern technologies. Our Vision is to enable employees to build amazing things for Elanco.

Your Responsibilities:

  • Delivery and Planning
  • Owning the delivery of network infrastructure projects and improvements from start to finish.
  • Planning projects with team members
  • Hosting day to day meetings across the team (e.g. planning meetings, stand-ups, backlog reviews, status updates, retrospectives)
  • Managing the creation, review and approval of project documentation (e.g. charters, user stories, designs, plans, communications, release notes, testing).
  • Owning and administering all work within our project management software (currently Monday.com and ServiceNow) and sharing best practice on how we can continue to improve and use the software to help us deliver work.
  • Managing the risks, assumptions, issues and dependencies across the team
  • Taking ownership of issues and working with the right people to resolve them
  • Facilitating commercial activities (e.g. creating SoWs, change requests)
  • Stakeholder & Communications Management
    • Communicating to different audiences (e.g. immediate team, senior leaders, end users)
    • Proactively collaborating with IT and Business stakeholders to plan activities, changes, deployments etc.
    • Representing the status of projects in various forums inside and outside of the TechOps team
    • Managing requests or escalations related to your projects
    • Creating views of work for different people (e.g. roadmaps, timelines, gantt views, dashboards)
  • Service Delivery Management
    • Governing external partners to ensure they are delivering the service we expect
    • Reporting on the performance of external partners (e.g. KPIs, SLAs)
    • Managing escalations with external partners, working closely with the Vendor Management Office (VMO)
    • Ensuring we are adhering to IT Service Management processes
  • Team Management
    • Managing the resourcing and capacity across the team
    • Sharing best practice for Agile ways of working
    • Ensuring security, privacy and quality practices are embedded in everything we do
    • Improving the way we do things and looking for opportunities to simplify

    What You Need to Succeed (minimum qualifications):

    • Experience working in project management or scrum master roles
    • Experience working with Network infrastructure work/projects
    • Experience in ITIL, Waterfall and Agile ways of working
    • Experience working with service management technologies (e.g., ServiceNow)
    • Strong digital skills with experience using modern project management tools (e.g. Monday.com, Asana, Basecamp, Airtable, Clickup, Jira, Linear)
    • Strong communication skills with examples of being able to explain things in a simple and concise way
    • Strong influence skills across all levels of IT and third parties
    • Strong facilitation skills
    • Strong analytical and problem-solving skills
    • Strong organisation skills with examples of organising complex projects or programs
    • Excellent attention to detail
    • Able to create an environment that is transparent, collaborative and respectful

    Additional Information:

    • Location: Hook, UK – Hybrid Work Environment

    Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don\’t necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

    Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

    Seniority level

    • Seniority level

      Mid-Senior level

    Employment type

    • Employment type

      Full-time

    Job function

    • Job function

      Project Management and Information Technology

    • Industries

      Pharmaceutical Manufacturing

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    Service Delivery Manager, Network Operations employer: Elanco

    Elanco is an exceptional employer, offering a dynamic and inclusive work culture that prioritises innovation and employee growth. Located in Hook, UK, the hybrid work environment allows for flexibility while being part of a global leader in animal health, where your contributions directly impact the well-being of animals and the planet. With a commitment to diversity and a focus on modern technologies, Elanco empowers its employees to thrive and make meaningful advancements in their careers.
    E

    Contact Detail:

    Elanco Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Service Delivery Manager, Network Operations

    ✨Tip Number 1

    Familiarise yourself with the latest trends in network infrastructure and project management. Being knowledgeable about current technologies and methodologies will help you stand out during discussions with the hiring team.

    ✨Tip Number 2

    Network with professionals in the industry, especially those who work at Elanco or similar companies. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.

    ✨Tip Number 3

    Prepare to discuss your experience with Agile and ITIL methodologies in detail. Be ready to share specific examples of how you've successfully managed projects and improved service delivery in previous roles.

    ✨Tip Number 4

    Showcase your communication and facilitation skills during any interactions with the company. Practice explaining complex concepts in a simple manner, as this is crucial for the Service Delivery Manager role.

    We think you need these skills to ace Service Delivery Manager, Network Operations

    Project Management
    Network Infrastructure Knowledge
    ITIL Framework
    Agile Methodologies
    Service Management Technologies (e.g., ServiceNow)
    Digital Project Management Tools (e.g., Monday.com, Jira)
    Strong Communication Skills
    Stakeholder Management
    Analytical Skills
    Problem-Solving Skills
    Attention to Detail
    Facilitation Skills
    Organisational Skills
    Team Management
    Risk Management

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in project management and network infrastructure. Use keywords from the job description to demonstrate that you meet the qualifications.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal health and your understanding of Elanco's mission. Mention specific experiences that align with the responsibilities of the Service Delivery Manager role.

    Showcase Your Skills: In your application, emphasise your experience with ITIL, Agile methodologies, and project management tools like Monday.com or ServiceNow. Provide examples of how you've successfully managed projects in the past.

    Highlight Team Collaboration: Elanco values teamwork and communication. Include examples of how you've effectively collaborated with diverse teams and stakeholders to achieve project goals.

    How to prepare for a job interview at Elanco

    ✨Understand the Role

    Make sure you have a solid grasp of what a Service Delivery Manager does, especially in the context of Network Operations. Familiarise yourself with Elanco's mission and how this role contributes to their goals.

    ✨Showcase Your Project Management Skills

    Be prepared to discuss your experience with project management methodologies like Agile and ITIL. Highlight specific projects where you've successfully managed network infrastructure or similar tasks.

    ✨Communicate Clearly

    Strong communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you'll need to communicate with various stakeholders, from team members to senior leaders.

    ✨Demonstrate Problem-Solving Abilities

    Prepare examples that showcase your analytical and problem-solving skills. Discuss situations where you've identified issues and implemented effective solutions, particularly in a network operations context.

    Service Delivery Manager, Network Operations
    Elanco
    E
    • Service Delivery Manager, Network Operations

      Hart
      Full-Time
      43200 - 72000 £ / year (est.)

      Application deadline: 2027-08-06

    • E

      Elanco

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