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- Tasks: Support the Network Operations Manager and ensure smooth network services across 70 global sites.
- Company: Join a dynamic team at Elanco, dedicated to innovation and customer-first service.
- Benefits: Enjoy a diverse work environment with opportunities for growth and development.
- Why this job: Be part of a mission-driven company that values inclusivity and offers impactful projects.
- Qualifications: Experience in IT operations, knowledge of networking concepts, and strong analytical skills required.
- Other info: We encourage all candidates, especially those from underrepresented groups, to apply!
The predicted salary is between 28800 - 43200 £ per year.
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Supporting the Network Operations Manager in all BAU network related activities
Working with our vendors ensuring they perform according to their SLAs and driving a customer-first service vision.
Ensuring a successful day-to-day delivery of all Network Services to approximately 70 sites globally including cloud services (Azure and GCP) and Co-Location Data Centres covering Cisco LAN, SD-WAN, Wi-Fi and Palo Alto firewalls.
Working with a globally dispersed Site Services teams to understand impact assessment for incidents/major incidents.
Working with our other service aligned Operations Managers to ensure service stability across a complex and heavily regulated landscape.
Engage in Service Operations tasks across all phases of the lifecycle including Incident, Problem, Change and Release.
Delivering / Owning Service Improvements and small projects.
Deputise for the Network Operations Manager as appropriate.
Ensuring security, privacy and quality practices are embedded in everything we do
What You Need to Succeed (minimum qualifications):
Experience in an IT operations or service delivery function.
Knowledge of ITSM processes including Incident, Problem, Change and release.
Experience working with enterprise technology solutions.
Basic knowledge of networking concepts including TCP/IP, routing, VLANs, network security principals and firewall management.
Good analytical and problem-solving skills.
Experience working with Service Management technologies such as Service Now.
An awareness of different project management methodologies.
Experience working with outsourced partners to deliver IT services.
Strong organisational skills with a good attention to detail.
Additional Information:
Don’t meet every single requirement?Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don\’t necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
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Junior Network Operations Analyst employer: Elanco
Contact Detail:
Elanco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Network Operations Analyst
✨Tip Number 1
Familiarise yourself with ITSM processes, especially Incident, Problem, Change, and Release management. Understanding these concepts will help you demonstrate your knowledge during interviews and show that you're ready to contribute from day one.
✨Tip Number 2
Brush up on your networking fundamentals, particularly TCP/IP, routing, VLANs, and firewall management. Being able to discuss these topics confidently will set you apart and show your technical readiness for the role.
✨Tip Number 3
Gain some hands-on experience with Service Management technologies like Service Now. If you can showcase any practical knowledge or projects you've worked on using these tools, it will greatly enhance your application.
✨Tip Number 4
Network with professionals in the field, especially those who work in IT operations or service delivery. Engaging with them can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Junior Network Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT operations and service delivery. Emphasise any knowledge of ITSM processes and enterprise technology solutions, as these are key for the Junior Network Operations Analyst role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and how your skills align with the job requirements. Mention your understanding of networking concepts and your experience with Service Management technologies like Service Now.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your analytical and problem-solving abilities. Highlight any past experiences where you successfully managed incidents or contributed to service improvements.
Highlight Team Collaboration: Since the role involves working with globally dispersed teams, mention any previous experiences where you collaborated effectively with others, especially in a service delivery context. This will show your ability to work in a complex environment.
How to prepare for a job interview at Elanco
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Junior Network Operations Analyst. Familiarise yourself with key concepts like ITSM processes, networking fundamentals, and the specific technologies mentioned in the job description.
✨Showcase Your Experience
Prepare to discuss your previous experience in IT operations or service delivery. Highlight any relevant projects or roles where you worked with enterprise technology solutions or managed incidents, as this will demonstrate your capability for the position.
✨Demonstrate Problem-Solving Skills
Be ready to provide examples of how you've approached problem-solving in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing incidents or challenges you've faced.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's network operations and their approach to service delivery. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.