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- Tasks: Join us as an Operations Analyst to manage Identity and Access Management services globally.
- Company: Elanco is a global leader in animal health, dedicated to innovation and sustainability.
- Benefits: Enjoy a hybrid work environment, diverse culture, and opportunities for skill development.
- Why this job: Make a real impact on animal health while growing your career in a supportive team.
- Qualifications: Experience in technology operations and a strong understanding of security and compliance required.
- Other info: We encourage all candidates to apply, even if you don't meet every requirement!
The predicted salary is between 36000 - 60000 £ per year.
At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your role:
We are looking for a passionate Identity and Security Platform Analyst to assist in the responsibility for the delivery of Identity, Security and Access Management Services globally, ensuring that all day-to-day operational activities are carried out in a timely and reliable way.
As part of the TechOps Operations team, you will have the opportunity to work in various areas, including IT Service Management (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, IT Service Desk, Managed Service Providers and Infrastructure Operations.
The role of Global IT Operations is crucial for our entire organisation. If employees face difficulties in accessing IT help or requesting services, it can significantly slow down the company. Conversely, if IT operations are executed well, it can transform the organisation.
Since Elanco’s separation from Eli Lilly & Company, we have taken the opportunity to design a modern operations service from scratch. Over the past two years, we have implemented the fundamentals and matured our processes. Our goal is to build upon this foundation by improving existing practices and exploring new ways to operate. For instance, we aim to increase speed and reduce manual work through automation, use data to operate more intelligently, and empower users to self-solve using new capabilities like Generative AI.
The Team
The TechOps team was created following the IPO of Elanco, separating from Elanco’s previous parent company Eli Lilly & Company. TechOps is responsible for all IT Infrastructure across the enterprise and looking to take the opportunity to think differently, build for the future and leverage modern technologies, services and processes. Our Vision is to enable employees to build amazing things for Elanco.
Your Responsibilities:
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Building relationships with key staff with our outsourced vendors and internal Elanco delivery teams to ensure timely resolution and efficient escalation of issues
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Helping establish operational and service management processes across all TechOps Services, refining operational services alongside the ITSM team, as necessary
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Handling incidents, problems, requests, knowledge and changes related to Identity and Access Management services
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Ensuring security, privacy and quality practices are embedded in everything we do
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Collaborating with IT and Business stakeholders to understand business needs and pain points
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Partnering with Product Managers and Architects to provide feedback on their services, and engage in the lifecycle process of service improvement
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Engaging closely with the Elanco InfoSec team and their vendors to ensure IAM processes comply with InfoSec policies and procedures, and that both teams and respective vendors work collaboratively and efficiently together
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Attending the weekly CAB to ensure operational perspectives are represented
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Ensuring that services moving from build to run are ready to be supported, through early engagement in the Delivery Lifecycle
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Researching and understanding the end user experience, looking for opportunities to improve it
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Developing communications for various audiences (e.g., senior leaders, end users) reporting on the health of services, and progress on improvement plans
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Running side projects to help the broader Elanco IT organisation or pursue a passion project
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Improving the way we do things and looking for opportunities to simplify
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Managing group management and privileged access requests in a timely manner to ensure business continuity
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Key understanding of SOx controls ensuring that all policies and practices support a healthy SOx auditable enviroment
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Supporting the operational manager in key audit activities, on a daily/weekly/quarterly and annual basis
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Participate in regular onsite visits for audit purposes
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Involvement in operational J,M,L daily issues such as new joiners questions/movers and leavers
What You Need to Succeed (minimum qualifications):
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Extensive experience in technology operations delivery, managing and advancing complex, global environments
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Strong understanding of Security Operations and Detect / Respond capabilities
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Broad experience across Identity, Access Management, Group Management, MFA and SSO and encryption services
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Good knowledge of SOx and GxP audit and compliance requirements
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Experience with Entra (AAD), Azure Cloud and Cloud Entitlement Mgmt., AD and all associated JML processes
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Experience working with outsourced partners to deliver IT services
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Demonstrated influence and communication skills across all levels of IT and third parties
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Demonstrated strength in facilitation skills
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Experience delivering enterprise technology solutions
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Strong organizational and communications skills with multiple examples of being able to convey complex ideas in a manner that resulted in a definitive direction and result
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Strong analytical and problem-solving skills
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Able to create an environment that is transparent, collaborative and respectful
Additional Information:
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Travel: 0-10%
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Location: Hook, UK – Hybrid Work Environment
Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don\’t necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
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Identity and Access Management - Operations Analyst employer: Elanco
Contact Detail:
Elanco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Identity and Access Management - Operations Analyst
✨Tip Number 1
Familiarise yourself with Elanco's mission and values, especially their focus on animal health and sustainability. This will help you align your responses during interviews and demonstrate your passion for their vision.
✨Tip Number 2
Network with current or former employees of Elanco, particularly those in the TechOps team. They can provide valuable insights into the company culture and the specific challenges faced in the Identity and Access Management space.
✨Tip Number 3
Stay updated on the latest trends and technologies in Identity and Access Management, such as MFA, SSO, and cloud security. Being knowledgeable about these topics will help you stand out as a candidate who is ready to contribute from day one.
✨Tip Number 4
Prepare to discuss your experience with IT Service Management processes, especially in relation to incident and change management. Highlighting your practical knowledge in these areas will show that you can effectively support Elanco's operational goals.
We think you need these skills to ace Identity and Access Management - Operations Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Identity and Access Management - Operations Analyst position. Tailor your application to highlight relevant experiences and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in technology operations delivery, particularly in Identity and Access Management, Security Operations, and compliance with SOx and GxP requirements. Use specific examples to demonstrate your expertise.
Showcase Soft Skills: Elanco values strong communication and collaboration skills. Make sure to include examples of how you've successfully worked with teams, managed relationships with vendors, or facilitated discussions across different levels of an organisation.
Craft a Compelling Cover Letter: Your cover letter should not only reiterate your qualifications but also express your passion for animal health and how you align with Elanco's vision. Mention your enthusiasm for contributing to a diverse and inclusive work environment.
How to prepare for a job interview at Elanco
✨Understand the Role
Make sure you have a solid grasp of the responsibilities and requirements of the Identity and Access Management - Operations Analyst position. Familiarise yourself with key concepts like IT Service Management, Security Operations, and the specific tools mentioned in the job description, such as Entra and Azure Cloud.
✨Showcase Your Experience
Prepare to discuss your previous experience in technology operations and how it relates to the role. Highlight any specific projects or achievements that demonstrate your ability to manage complex environments and improve operational processes.
✨Emphasise Communication Skills
Since the role involves collaboration with various stakeholders, be ready to provide examples of how you've effectively communicated complex ideas in the past. This could include experiences working with internal teams or external vendors.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've approached problem-solving in previous roles. Think of specific instances where you identified issues and implemented solutions, particularly in relation to Identity and Access Management or IT service delivery.
